Hasibur Rahman
WARRAWONG,NSW
Summary
Proven IT professional with a track record of enhancing system efficiency and user satisfaction at Marvel Care Australia. Skilled in Windows and networking, coupled with exceptional customer service abilities. Excelled in collaborative environments, significantly improving operational smoothness. Demonstrates meticulous attention to detail and a commitment to quality outcomes.
Overview
1
1
year of professional experience
Work History
Assistant IT Support Officer
Marvel Care Australia
Smeaton Grange, NSW
08.2024 - 01.2025
- Installed, configured and upgraded computer systems according to company standards.
- Developed training materials for staff members regarding customer service policies and procedures.
- Developed user documentation for customer support processes.
- Worked closely with other departments such as sales, marketing and engineering teams to ensure smooth operations.
- Providing remote support to clients (working on-site or remotely).
- Monitored business applications via remote desktop.
- Maintain the network connectivity of all computer workstations.
IT Onsite-Support Technician
spectrum care
Wollongong, NSW
10.2023 - 08.2024
- Created user accounts, profiles and set permissions in accordance with company policies.
- Installed operating systems such as Windows 7, 8, 10, Server 2008R2, 2012R2.
- Provided training to end users on basic use of office automation tools such as MS Office Suite.
- Tested computer components such as memory cards, hard drives, CD-ROMs for functionality.
- Remotely addressed and resolved a computer's printer connectivity problem, ensuring seamless operation.
- Hardware support for desktops, laptops, and thin clients. First-level support for printers, scanners, and multi-function devices.
- Resolved performance issues on slow computers, enhancing overall system efficiency.
- Diagnosed and repaired connectivity problems with routers, ensuring stable network access.
Education
Bachelor of Information And Communication Technology - Computer Networking
Western Sydney University
Sydney, NSW02-2023
CCNA Certification - Computer Networking
Cisco
Online Course11-2022
Skills
Technical Skills
- Platforms: Windows, macOS, iOS, Android
- Networking: TCP/IP, DHCP, DNS, Routing & Switching (OSPF, EIGRP, RIP, BGP), LAN/WAN, Active Directory, Domain Controllers, SCCM
- Network Hardware: Cisco, Dell, HP (Routers/Switches)
- WAN/LAN Technologies: Ethernet, VLAN, Access Points
- Applications: ServiceNow, Gepard, MS Office Suite
Soft Skills
- Customer Service: Excellent customer service & resolution skills (phone & in-person)
- Teamwork: Strong team player with a focus on collaboration & workload distribution
- Attention to Detail: Meticulous approach to work with a focus on quality & deadlines
- Interpersonal Skills: Excellent communication & interpersonal skills with the ability to work effectively within diverse teams and under multiple supervisors
References
References available upon request.
Timeline
Assistant IT Support Officer
Marvel Care Australia
08.2024 - 01.2025
IT Onsite-Support Technician
spectrum care
10.2023 - 08.2024
Bachelor of Information And Communication Technology - Computer Networking
Western Sydney University
CCNA Certification - Computer Networking
Cisco
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