HASMINA PEREZ
Bushmead,WA
Summary
Goal-oriented manager with solid background in sales and customer service in various industries. Proven ability to lead teams, streamline processes to enhance productivity and customer satisfaction while driving revenue and sales. Committed to continuous process improvement while optimizing employee talent. Strong decision-making and problem solving skills that delivers results.
Overview
17
17
years of professional experience
Work History
Sales Administration Manager
Plasdene Glass-Pak
11.2018 - Current
- Coordinated communication between sales and customer service teams and warehouse to ensure alignment on customer requirements.
- Increased team productivity, managing schedules and assigning tasks based on individual strengths.
- Developed comprehensive training programs for new hires, ensuring a smooth transition into their roles.
- Established strong relationships with key clients, fostering long-term business partnerships and increased loyalty.
- Enhanced customer satisfaction by providing efficient and timely support to the sales team.
- Achieved sales goals and targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
Customer Service Manager
DB Schenker
05.2012 - 06.2018
- Managed a team of customer service representatives responsible for quoting and processing bookings for Air and Sea freight.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Implemented procedures to boost team performance and ensure adherence to company policies.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Administration Assistant
RODDS BAY MARITIME PTY LTD
07.2008 - 04.2012
- Managed daily office operations, ensuring efficient workflow and communication across departments.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted marine surveyors in preparing reports and presentations
- Invoicing of completed jobs.
Education
Bachelor of Arts - Economics
University of The Philippines
PhilippinesSkills
- Strategic account management
- Sales strategy development
- Pricing strategy
- Sales administration
- Decision-making
- Customer relationship management
- Problem-solving
Languages
English
Professional Working
Filipino
Native or Bilingual
Timeline
Sales Administration Manager
Plasdene Glass-Pak
11.2018 - Current
Customer Service Manager
DB Schenker
05.2012 - 06.2018
Administration Assistant
RODDS BAY MARITIME PTY LTD
07.2008 - 04.2012
Bachelor of Arts - Economics
University of The Philippines