HASMITA PATEL

Experienced Customer service and pathology collector with over 5 years of proven success in a hospital setting. Recognized for effective problem resolution and enhancing customer satisfaction. Adept at efficiently collecting and analyzing samples, ensuring accuracy and protocol adherence. Committed to delivering high-quality results and contributing to the overall success of the healthcare team. As a dedicated and passionate professional, I am eager to contribute my skills as a Health Assessor, Pathology Collector. My commitment to delivering exceptional Customer service over phone, care and support aligns perfectly with your team's mission. I am excited about the opportunity to enhance Customer experiences and ensure quality service in a collaborative environment. Joining your team would allow me to make a meaningful impact while continuing to grow in my career.

Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.

• Patient Interaction
• Greet patients warmly and professionally.
• Answer phone calls, emails, or messages and provide information.
• Schedule, reschedule, and cancel appointments.
• Collect patient information and update records.
• Administrative Duties
• Maintain patient records and files accurately.
• Handle patient check-ins and check-outs.
• Process billing and payments.
• Manage correspondence and office documentation.
• Communication
• Coordinate between patients, doctors, and other healthcare staff.
• Notify patients about upcoming appointments or test results.
• Relay messages between patients and medical personnel.
• Office Management
• Ensure the reception area is tidy and welcoming.
• Order and maintain office and medical supplies.
• Monitor inventory of forms, brochures, and other materials.
• Compliance & Confidentiality
• Follow privacy laws (HIPAA in the US, local equivalents elsewhere).
• Maintain confidentiality of patient records.
• Ensure proper handling of sensitive information.
• Support to Medical Staff
• Assist doctors and nurses with clerical tasks.
• Prepare documents and reports for appointments or procedures.
• Support the smooth workflow of the medical practice.