Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Hasnain Lakhani

Ngunnawal,Australia

Summary

In my professional journey, I've played a pivotal role in driving operational excellence and fostering a collaborative team culture within a dynamic retail environment. Throughout this experience, I've overseen the intricacies of daily operations, ensuring seamless customer interactions and maintaining meticulous inventory records. This hands-on involvement has been instrumental in shaping my leadership skills, emphasizing problem-solving, effective communication, and a relentless commitment to excellence. As I transition into new opportunities, I bring with me a proven track record of success and a steadfast dedication to delivering results in any professional setting.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Universal Store
Belconnen, ACT
09.2022 - Current
  • Provided excellent customer service, ensuring high satisfaction.
  • Helped customers choose products, offering detailed recommendations.
  • Managed inventory and kept displays organized.
  • Consistently met sales targets.
  • Worked with team members and trained new staff.
  • Assisted the manager with daily operations and team supervision.
  • Created attractive product displays.
  • Processed transactions accurately using POS systems.
  • Built strong customer relationships.
  • Informed customers about promotions and handled complaints professionally.

Senior Sales Representative

Rebel Sport
Belconnen, ACT
09.2022 - 05.2024
  • Consistently met and exceeded personal sales targets.
  • Assisted in daily store operations and ensured adherence to policies.
  • Engaged with customers to understand their needs and provide recommendations.
  • Helped manage inventory, including restocking and organizing products.
  • Set up and maintained attractive product displays.
  • Analyzed sales data to understand trends and improve performance.
  • Participated in training sessions to improve product knowledge and sales techniques.
  • Supported in planning and promoting in-store events and promotions.
  • Worked closely with the team and management to ensure a smooth shopping experience for customers.

Team Member

Boost Juice
Gungahlin, ACT
02.2019 - 08.2020
  • Prepared various juices and smoothies per customer requests.
  • Provided prompt and friendly customer service.
  • Kept the work area clean and followed health and safety rules.
  • Collaborated with team members to ensure smooth operations.
  • Handled cash register and processed transactions accurately.
  • Assisted with inventory management and stock replenishment.
  • Participated in promotional activities and product promotions.

Education

College Graduate -

Dickson College
Dickson, ACT
11-2021

Bachelor of Business Management -

University of Canberra
Bruce, ACT

Skills

  • Retail Management: Experience in overseeing daily operations, including staff supervision and task delegation
  • Customer Service: Proven ability to deliver exceptional service, resolve issues, and ensure customer satisfaction
  • Team Leadership: Skilled in motivating and guiding team members to achieve goals and maintain high performance standards
  • Inventory Management: Proficient in maintaining accurate inventory records, conducting stock checks, and optimizing product availability
  • Sales Support: Effective in assisting customers with product selection, providing product information, and closing sales
  • Cash Handling: Trusted with managing cash transactions, processing payments accurately, and reconciling registers
  • Problem Solving: Demonstrated capability to quickly identify and address challenges to ensure smooth operations and customer service
  • Communication Skills: Strong interpersonal skills for effectively interacting with customers, colleagues, and management
  • Product Knowledge: Deep understanding of merchandise, including features, benefits, and usage, to assist customers effectively

Affiliations

  • Tech Exploration: I enjoy tinkering with computers in my free time, from mastering Microsoft Office to trying out different retail software. Troubleshooting basic computer issues and keeping up with new technology also keeps me engaged.
  • Physical Fitness Enthusiast: Dedicate personal time to maintaining physical fitness through regular gym workouts, emphasizing discipline, commitment, and a healthy lifestyle.

Timeline

Assistant Manager

Universal Store
09.2022 - Current

Senior Sales Representative

Rebel Sport
09.2022 - 05.2024

Team Member

Boost Juice
02.2019 - 08.2020

College Graduate -

Dickson College

Bachelor of Business Management -

University of Canberra

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Hasnain Lakhani