Hasnain Shaikh
Mount Isa,QLD
Summary
Customer-focused professional with proven track record of exceeding customer expectations and providing exceptional service. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex service issues. Skilled in using CRM and help desk software to effectively manage customer accounts, troubleshoot technical issues, and resolve escalated customer complaints. Proven ability to collaborate with teams and adapt to changing needs, ensuring reliable and consistent performance. Known for strong organizational abilities and attention to detail.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Assistant
Madecomfy (Airbnb Property Management)
01.2025 - 05.2025
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Provided administrative support with accurate document preparation and data entry.
- Collaborated with other departments to foster smooth operation of daily processes.
CUSTOMER EXPERIENCE SPECIALIST
Scape Australia
04.2022 - 11.2024
- Maintained records of customer interactions, transactions, comments, complaints, and actions taken.
- Monitored social media channels for potential issues or areas of improvement regarding customer experience.
- Acted as the primary point of contact for residents, addressing inquiries and resolving conflicts with empathy and efficiency.
- Led incident management and participated in WHS meetings to uphold safety regulations.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
OPERATIONS ASSISTANT
MadeComfy (Airbnb Property Management)
01.2019 - 02.2022
- Onboarded and managed over 600 short-term rental properties across multiple locations, collaborating with property owners and guests.
- Handled emergency maintenance and operational tasks, ensuring timely resolutions to maintain service quality.
- Conducted real estate photoshoots and created guides to enhance guest experiences.
- Maintained office database and filing system.
- Solved problems timely and effectively, ensuring customer satisfaction.
Creative & Graphic Designer
Europa Graphics Randwick
01.2018 - 01.2019
- Mentored junior designers by providing constructive feedback on their work, promoting professional growth within the team.
- Enhanced brand identity by designing visually appealing marketing materials and graphics.
- Redesigned company website to improve user experience and increase overall site traffic.
- Collaborated with marketing team on promotional materials, ensuring consistency across all platforms.
- Managed multiple design projects simultaneously, prioritizing tasks effectively to meet strict deadlines.
- Created impactful presentations for business proposals, leading to successful pitches and new partnerships.
STORE MANAGER
Domino's Pizza
02.2017 - 01.2018
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Interviewed and hired prospective employees according to team needs.
- Supervised a team in a high-volume setting, focusing on customer satisfaction and operational efficiency.
- Managed inventory, resolved customer complaints, and trained staff to deliver consistent service.
- Maintained cleanliness and safety standards, ensuring compliance with health regulations.
Graphic Visual Artist
Harper Flux Advertising Agency
02.2015 - 11.2016
- Collaborated with fellow artists to produce impactful group exhibitions, promoting a diverse range of artistic styles.
- Boosted online presence through strategic social media marketing, increasing visibility and attracting new potential buyers.
- Established a recognizable personal brand through consistent style choices, thematic explorations, and an evolving portfolio of work.
- Expanded professional knowledge through participation in workshops, conferences or networking events to remain current and competitive in the industry.
Education
MASTER OF ARTS - DESIGN AND VISUAL COMMUNICATIONS IN DESIGN
University of New South Wales
02.2021
BACHELOR OF ARTS - GRAPHIC COMMUNICATIONS IN DESIGN
C.E.A.D Arts And Design
02.2015
Skills
- Complaint resolution
- Multitasking Abilities
- Customer service excellence
- Time management abilities
- Problem-solving skills
- Salesforce CRM
- Customer support
Certification
- Mental Health First Aid Certificate
- Surf Life Saving Certificate NSW
- CPR First Aid Certificate
- NSW Volunteer WWC Check
LANGUAGES
English - Fluent
Timeline
Operations Assistant
Madecomfy (Airbnb Property Management)
01.2025 - 05.2025
CUSTOMER EXPERIENCE SPECIALIST
Scape Australia
04.2022 - 11.2024
OPERATIONS ASSISTANT
MadeComfy (Airbnb Property Management)
01.2019 - 02.2022
Creative & Graphic Designer
Europa Graphics Randwick
01.2018 - 01.2019
STORE MANAGER
Domino's Pizza
02.2017 - 01.2018
Graphic Visual Artist
Harper Flux Advertising Agency
02.2015 - 11.2016
MASTER OF ARTS - DESIGN AND VISUAL COMMUNICATIONS IN DESIGN
University of New South Wales
BACHELOR OF ARTS - GRAPHIC COMMUNICATIONS IN DESIGN
C.E.A.D Arts And Design
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