Hasniah Menor
Dayton,WA
Summary
Dedicated professional with strong customer service skills and complaint resolution expertise. Proven ability to create positive customer experiences and enhance team performance. Experienced team supervisor with a focus on effective communication and sales. Known for driving high-quality customer service and resolving disputes while fostering a collaborative work environment.
Overview
14
14
years of professional experience
Work History
Customer Service
Queens Gadget
Manila , PHILIPPINES
02.2015 - 07.2025
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Evaluated and authenticated returns, exchanges and voids.
CHEF COOK
BOHOL SHORES HOTEL
BOHOL, PHILIPPINES
07.2013 - 01.2015
- Maintained inventory levels and ordered supplies to meet restaurant demands.
- Checked quality of raw materials before use.
- Stored foods correctly using correct storage containers and labelling systems.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Inspected kitchen equipment for cleanliness and functionality prior to use.
- Exercised portion control for items served, eliminating waste.
- Kept up to date with current culinary trends, as well as health and safety regulations.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Experimented with various ingredients and cooking techniques to develop new and flavorful dishes for customers.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
Bartender
LEMON BABY
Manila , PHILIPPINES
01.2012 - 06.2013
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area at all times.
- Engaged with customers to provide exceptional service and enhance their experience.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Resolved customer complaints in a professional manner.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Provided drink suggestions to customers based on their preferences.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
Education
Bachelor of Hospitality And Tourism Management - Hotel, Resort And Restaurant Management
NATIONAL UNIVERSITY
SAMPALOC MANILA PHILIPPINES Skills
- Excellent customer service skills
- Complaint resolution
- Team supervision
- Effective communication
- Sales and customer service
- Beverage preparation
- Inventory management
- Food safety compliance
- Time management
- Organizational skills
- Ingredient restocking
- Product knowledge
- Product sales expertise
Languages
TAGALOG
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service
Queens Gadget
02.2015 - 07.2025
CHEF COOK
BOHOL SHORES HOTEL
07.2013 - 01.2015
Bartender
LEMON BABY
01.2012 - 06.2013
Bachelor of Hospitality And Tourism Management - Hotel, Resort And Restaurant Management
NATIONAL UNIVERSITY