Hassam Ul Haque
Sydney
Summary
Versatile technologist with a strong foundation in data analytics, product management, and technical business analysis. Adept at bridging the gap between technical teams and business stakeholders to drive data-informed decisions and deliver impactful product outcomes. Brings a forward-thinking and adaptable approach to projects, backed by a commitment to continuous learning and staying current with emerging technologies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Product Specialist - DataTap
Adverity
10.2021 - Current
- Oversee the end-to-end product life cycle.
- Specialized in data analytics and data visualization.
- Skilled in technical business analysis, requirements gathering, and market research.
- Adept in Agile methodologies.
- Resolve issues and deliver customer-centric solutions.
- Gathered and organized data for analysis.
- Develop a deep understanding of Adverity's marketing analytics platform, including its features and functionalities.
- Act as a bridge between customers and internal teams, collecting feedback, identifying pain points, and translating requirements into actionable product improvements.
- Managed around 600+ datasources and 30+ destinations.
- Collaborate with Product Managers to establish product roadmaps, prioritize feature requests, and ensure timely delivery.
- Perform a competitive analysis to identify trends and opportunities for product innovation.
- Proficient in quality assurance and supporting launches.
- Work closely with development teams to clarify requirements, offer technical guidance, and ensure accurate feature implementation.
- Conduct product demonstrations and training sessions for internal stakeholders and clients.
- Assist the Customer Success team in resolving complex product-related issues, and providing technical expertise.
- Automated manual reporting processes by developing scripts in Python.
- Leveraged SQL queries to extract, transform, and load data into databases.
Associate Engineer Intern
SAP
03.2019 - 06.2021
- Specialized in business intelligence and data warehousing within the BW team.
- Excelled in providing product support.
- Demonstrated technical proficiency.
- Committed to delivering high-quality solutions.
Customer Service Specialist
Ryanair
11.2017 - 12.2018
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Improved customer service wait times to mitigate complaints.
- Trained new hires on services, best practices, and protocols to reduce process gaps.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Technical Writer
Upwork
05.2015 - 04.2017
- Created and maintained clear, user-friendly documentation, including user guides, API references, system manuals, FAQs, and release notes.
- Collaborated closely with engineers, developers, product managers, and UX designers to gather technical information and ensure accuracy.
- Translated complex technical concepts into concise, accessible content for both technical and non-technical audiences.
- Managed documentation lifecycle using version control systems like Git and platforms such as Confluence and SharePoint.
- Supported Agile/Scrum teams by maintaining up-to-date documentation in line with sprint releases and product updates.
- Contributed to internal knowledge bases and training materials, helping to onboard new team members, and improve team efficiency.
Education
Master of Science - Financial Engineering
WorldQuant University
USA12-2026
Bachelor of Science - Computer Software Engineering
University of Debrecen
Debrecen, Hungary06-2021
Bachelor of Science - Mathematics And Statistics
University of Sargodha
Isb, Pakistan01.2017
Skills
- Product Management and Product Lifecycle
- Data Analysis, Visualization & Presentation
- API Design, Development, and Testing (RESTful APIs, Postman, Swagger)
- Dashboarding and Reporting (Tableau, Power BI, Looker Studio, Adverity Insights)
- Querying & Scripting: SQL, Python, R
- Programming Languages: JavaScript, TypeScript, C, HTML & CSS, Python
- Technical Business Analysis
- Full-Stack Development
- Technical Writing & Documentation
- Technical Support & Troubleshooting
- Agile & Scrum Methodologies
- Tools: Adverity, SAP, Jira, Confluence, Git, Microsoft Office, Google Workspace
- Data-Driven Decision Making
- Customer Journey and Behavior Analysis
Websites
Certification
- Data Analytics Professional - Google Certified
- Data Specialist Expert - Adverity Certified
- WIPS Certification Exam - SAP
- Critical Work - Business Down Handling - SAP
Accomplishments
- Stipendium Hungaricum Scholarship
- Mathelatics Emerald Award
Timeline
Senior Product Specialist - DataTap
Adverity
10.2021 - Current
Associate Engineer Intern
SAP
03.2019 - 06.2021
Customer Service Specialist
Ryanair
11.2017 - 12.2018
Technical Writer
Upwork
05.2015 - 04.2017
Master of Science - Financial Engineering
WorldQuant University
Bachelor of Science - Computer Software Engineering
University of Debrecen
Bachelor of Science - Mathematics And Statistics
University of Sargodha
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