Hassan Ahmed
Kearns,Australia
Summary
Support professional with focus on providing compassionate care and effective assistance to individuals in need. Background in helping clients with daily activities and emotional support, fostering safe and comfortable environment. Reliable team player with strong communication skills and adaptability to changing situations.
Caring and empathetic role as Support worker with 3 years of experience providing therapeutic support for adults with disabilities. Competent planner, developer and implementer of complex individual program plans. Certified medication administrator, verifying patient medicine, and nutrition plan adherence according to strict detail.
Reliable an enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Professional management expert with proven ability to oversee day-to-day operations and maintain high standards. Known for fostering team collaboration and driving results in diverse environments. Reliable and adaptable, with strong skills in conflict resolution and staff supervision.
Overview
16
16
years of professional experience
Work History
Support Worker
Embrace Community Care
10.2022 - Current
- Communication: Help client to Facilitate their communication between individuals and others, including family, friends, and professionals.
- Medication Administration: Assisting clients with medication administration, as per training and supervision.
- Social Activities: Organizing and participating in social events, outings, and community engagement for clients.
- Emotional Support: Providing companionship to Client, encouragement them, and listening them to help individuals cope with challenges.
- Assessing Needs: Identifying Clients individual needs and goals, and developing support plans also supporting individuals for their goal and needs.
- Mobility Support: Helping Client with getting around, using assistive devices, and transportation.
- Household Tasks: Assisting with their household chores.
- Organizational skills
- Written and verbal communication skills
- Attention to detail
- Proficiency with Microsoft Office and other office software
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
Duty Manager / Inventory
Woolworth Erskenville
06.2016 - 06.2023
- Managing and motivating a team to increase sales and ensure efficiency
- Providing customers with fast, efficient, friendly and knowledgeable service
- Answer customer queries and complaints in a courteous manner
- Managing stock levels and making key decisions about stock control
- Analyzing sales figures and forecasting future sales
- Analyzing and interpreting trends to facilitate planning
- Ensuring standards for quality, customer service and health and safety are met
- Responding to customer complaints and comments
- Organising special promotions, displays and events
- Touring the sales floor regularly, talking to colleagues and customers and identifying or resolving urgent issues
- Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
- Supervised daily operations to ensure compliance with company policies and customer satisfaction.
- Trained and mentored team members on operational procedures and best practices.
Assistant Manager
Hurricanes Grill (Take away)
06.2009 - 01.2016
- Handling cash in transaction
- Reporting after ending the shift
- Managing the Console (i.e. cash Handling machine) like to sort, count, and wrap currency, coins and do safe drop
- Receives and processes all payments according to standard procedures like by cash, check, credit cards, vouchers, or automatic debits Issue receipts, refunds, credits, or change due to customers
- Informs customers about services available and assesses customer needs
- Completes, processes, and maintains applicable paperwork and keeping the records
- Resolve customer complaints
- Ensuring that adequate amount of cash is available at cashier counter so that balance can be paid to the customers easily
- Checking and monitoring the expiry date of the product. Ordering products by emails or phone from suppliers
- Maintain policies and procedures
- Provide training to front and kitchen staff
- Ensuring hygiene and OHS
- Assisted in daily operations, ensuring efficient service delivery and customer satisfaction.
- Coordinated team schedules to optimize staffing levels during peak hours.
Education
Diploma - Community Services
Australian Institute of Business And Innovation
SYDNEYAdvance Diploma - Hospitality
Hostec College Australia
Diploma - Business Management
Raffles College of Fashion & Design
North SydneyBachelor Of Arts - undefined
Dhaka University
Skills
- Excellent communication skills; verbal and written
- A solid understanding of mathematical concepts
- Effective project, time and people management skills
- Excellent documentation skills
- Excellent work prioritisation, able to meet deadlines
- Excellent staff development and rostering
- Ability to work autonomously
- Be customer focused and build collaborative partnerships when providing service to colleagues, staff and clients
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional support
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolving Issue
- Achieving result by completing task with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Supervised team and staff members.
- Expertise in Data Validation in Excel
- Proficiency in PowerPoint’s Multimedia Integration and Slide Design
- Experience with Project and Power BI
Timeline
Support Worker
Embrace Community Care
10.2022 - Current
Duty Manager / Inventory
Woolworth Erskenville
06.2016 - 06.2023
Assistant Manager
Hurricanes Grill (Take away)
06.2009 - 01.2016
Bachelor Of Arts - undefined
Dhaka University
Diploma - Community Services
Australian Institute of Business And Innovation
Advance Diploma - Hospitality
Hostec College Australia
Diploma - Business Management
Raffles College of Fashion & Design