Hassan AL ACHI
Padstow,NSW
Summary
Change Manager, Business Consultant Technical and Training Specialist. Prosci Change Practitioner Profile With over 20 years in the ICT, security and education industry, I bring a wealth of knowledge, skills and experience in change management, project management, business consulting, training, coupled with a very strong technical background. Passionate about making a difference in organizations digital transformation programs, by implementing best practice methodologies of change, business process improvement, and training. I have experience in working in both Agile and waterfall methodologies. I have run successful change management implementations for several organizations including Essential Energy, Icon Water, Cochlear, Transport NSW, TAFE NSW, Accenture, and BHP. I have managed several projects and provided business and technical consulting to several organisations such as Accenture, Australian Skills Academy, Chubb, simPro, HP and Optus. I am very adaptable, self-motivated, very empathetic, and resourceful.
Overview
26
26
years of professional experience
Work History
OCM Lead
BHP
11.2021 - 12.2023
- As a Change Lead working on a Document management platform upgrade and migration to cloud, I am responsible for the design, development and implementation of change, communication and training management strategies and plans to successfully support the multi-phase project delivery
- Project 1: Documentum Cloud Migration:
- Upgrading Documentum and migrating to cloud, this project impacts 15000 users, 21 repositories and 10 legacy applications spread across multiple regions in Australia, Asia pacific and South America
- Project 2: Cloud Migration Program:
- Migrating 300 applications to cloud
- Key accountabilities
- Leading a team of change specialists to ensure all change activities are planned and managed to support the project deliverables
- Development and execution of change management approach and plan for the entire project delivery phases
- Stakeholder analysis and engagement plan
- Change impact assessment, change readiness, and support model and transition to BAU
- Develop and execute communications plan
- Drive engagement routines with business stakeholders and co-ordinate business stakeholder activities
- Develop training approach and plan, identify training needs and training co-build and delivery as needed
- Responsible for the Management of Change (MoC) process and ensure risk assessment and controls are identified and managed
- Collaborate with peer OCM specialist based in Santiago to integrate key deliverables and sharing ways of working, lessons learnt
- Regularly share ways of working and lessons learnt with the wider Cloud Migration program of work
- Actively identify and address change impacts that affect other projects within the Cloud Migration program
- Key achievements
- Successfully implemented change, comms, and training to transition 15,000 users of (on-premises) document management platform to a new cloud-based platform
- Successfully managed and trained 90% of identified impacted users on the new platform in the lead up to the system upgrade and migration
- Achieved 90% key stakeholder groups satisfaction, adoption in the lead up to cutover, and reached 100% satisfaction at handover and BAU
- Lead and facilitated the business risk assessment workshops and management of change and managed the risk controls and actions pre and post implementation of change, to stakeholder satisfaction
- Championed the user acceptance testing and obtained stakeholder approval and sign-off from the representatives of all 8 working groups
- Became the key go-to person in the organisation for support and coaching on change and communications with the cloud migration program and interworking groups.
- Improved organizational efficiency by designing and implementing change management strategies tailored to company needs.
- Reduced employee resistance to change by providing targeted training sessions and effective communication plans.
- Enhanced project success rates with the development of comprehensive risk assessment and mitigation strategies.
- Collaborated with cross-functional teams to align change initiatives with broader organizational goals.
- Boosted stakeholder engagement through transparent communication and timely status updates on change projects.
- Developed innovative solutions to overcome barriers in the change implementation process, facilitating smooth transitions for all parties involved.
- Built strong relationships with key stakeholders, securing essential buy-in for successful execution of change initiatives.
- Increased user adoption rates by effectively communicating the benefits of new systems and processes throughout the organization.
- Leveraged data analytics tools to measure the effectiveness of implemented changes, making necessary adjustments for continuous improvement efforts.
- Implemented feedback mechanisms for employees during transitional periods, addressing concerns promptly and fostering open lines of communication within the organization.
Change Lead
Accenture
05.2021 - 11.2021
- As Change Lead working on a Data Centre Exit Migration program for a leading global financial organisation, I am responsible for the design, development and implementation of change and communication management strategy and plan to successfully support the fast-moving migration program with high priority and visibility at senior management
- Program: Diamond Financial Institution Data Centre Exit
- Migrating all applications ( in all stages) to a new location and/or cloud, by a critical timeline
- Key accountabilities
- Working closely with the Program Manager, Client representatives, relevant project stream leads and subject matter experts to define the change and communications strategy and plan
- Identifying all impacted stakeholder groups and setup an engagement and communications model
- Developing a communications roadmap and release schedule in consultation with the working group
- Developing various communications artefacts aligned with the various migration release stages and impacted stakeholder groups
- Developing communications channels and leverage existing channels and forums to ensure all stakeholders are engaged, informed and supportive along the various stages of the rollout, and the transition to BAU
- Executing the change and comms plan and ensuring all commutations artefacts are timely sent to all impacted stakeholders and working groups
- Key achievements
- Successfully managed in a timely manner the communications of all stages of all applications migrations with all their complexities
- Achieved recognition from senior leadership in both Accenture and the diamond client
- Achieved recognition and acknowledgement for the change and communications support amongst the 6 working groups of the program.
- Enhanced change management processes by implementing effective communication strategies and stakeholder engagement techniques.
- Built strong relationships with cross-functional teams, fostering collaboration and streamlined decision-making throughout change initiatives.
- Established efficient monitoring systems to track progress of change projects, ensuring timely completion and alignment with business objectives.
- Streamlined internal communication processes for improved employee engagement and productivity.
- Developed targeted messaging for diverse audiences, tailoring content to meet specific needs and preferences.
- Spearheaded the development of an internal newsletter, increasing employee awareness of company updates and accomplishments.
- Developed communications strategies to drive forward progress in public relations.
Change Manager
TAFE NSW
05.2020 - 03.2021
- As Change Manager working on the uplift of TAFE NSW compliance to the Payment Card Industry Data Security Standard (PCIDSS), I was responsible for the design, development and implementation of change management to successfully adopt and embed changes (system, process, people and culture) and address impacts relating to implementing the change
- I was also responsible for developing and implementing initiatives to address issues affecting project continuity including team member transition, knowledge retention and stakeholder relationships, ensuring project capability and momentum are maintained
- Project: Payment Card Industry Data Security Standard (PCIDSS)
- To meet treasury and financial institution compliance
- Impacting All TAFE NSW admin centres, student centres and teaching schools where card payments are involved
- Key accountabilities
- Work closely with the Program Manager, relevant project stream leads and subject matter experts to design initiatives that will increase business readiness, take-up, and sustained adoption of changes to achieve planned program objectives and associated benefits
- Provide advice, guidance, and practical support to the Program on the effective application of the TAFE NSW Change Management Framework, associated methodologies, and tools to ensure sound governance and consistency in change management processes
- Develop and implement comprehensive stakeholder engagement strategies to maximise opportunities for consultation and collaboration on change related activities, early identification of implementation barriers and solutions, optimising successful deployment of the change
- Conduct change impact analyses, including leading change impact discussions and documenting outcomes, to assess the scale of change involved, identify issues, and develop solutions in consultation with stakeholders
- Prepare and regularly review change plans used to drive change activity across key domains including communications, change leadership, engagement, training and coaching in order to maximise business adoption of change and capability to address impacts
- Assist in the planning, design, development, and delivery of program related communications and roll out activities through provision of specialist change related input, conduct of briefings, workshops and production of resource material to actively support project implementation and outcomes
- Coordinate change activities across the program, provide regular reporting on progress and outcomes against relevant plans, identifying areas of risk and recommending options for mitigation
- Developing business readiness, implementation, and support strategies in close conjunction with business stakeholders to reduce business disruption, increase business take-up and protect the customer experience
- Working within complex stakeholder landscapes and responding in a flexible and agile way to changing timelines and requirements
- Key achievements
- Achieved high level of satisfaction and buy-in from senior leadership, and key stakeholder groups to roll PCIDSS new processes and new way of working
- Successful roll out of online process training reaching to 95% of impacted and identified staff
- Acknowledgement and recognition of Senior Leadership and Change Program Director
- Recognised as the key person in the change framework to develop and simplify process training to end users.
- Increased stakeholder satisfaction by effectively communicating changes, ensuring minimal disruption to daily operations.
- Reduced resistance to change by employing empathetic communication and understanding the concerns of employees affected.
- Developed training materials and resources for smooth transitions during organizational changes.
- Collaborated with senior leaders to align change initiatives with strategic objectives.
- Conducted thorough assessments of organizational readiness for change, recommending tailored approaches based on findings.
- Facilitated workshops and training sessions to equip staff members with tools necessary for successful adaptation during periods of transition.
- Monitored progress throughout change implementation phases, adjusting timelines as needed based on project requirements.
- Ensured compliance with regulatory standards while executing change management activities.
Senior Change Manager
Transport for NSW
10.2019 - 03.2020
- As a senior change manager, for the Cyber defense portfolio for Transport NSW, I was tasked to assure business readiness to impacted stakeholders by leading the change management delivery for multiple cyber security projects (Cyber risk management framework, Essential 8, MFA, PAM, Cyber culture)
- Working closely with the Change Director, project team and key stakeholders, I followed a structured approach to delivering change, identifying business impacts, agreeing business readiness action plans, developing, and executing activities in line with the change management plan
- Program: Cyber Security Uplift for Transport for NSW - addressing different aspects of cyber security uplift requirements and ISO 27001
- Cyber Security Risk Management Framework
- Essential 8 maturity level uplift
- Cyber security awareness and culture
- Privileged Access Management
- Multi-factor authentication roll-out
- Key accountabilities
- Working closely with the project team and business owners, identify stakeholders and business impacts, develop, and execute the change management plans
- Establish change approach and tools to assist in ensuring business owners are ready to lead the change into their respective teams and follow through to embedding the changes delivered
- Provide status updates, support and advice to the project team and business owners on change readiness, including early identification and escalation of major risks/issues and change resistance
- Lead consultation and engagement processes with key stakeholders to identify and mitigate critical business impacts
- Consult with key stakeholders to support the development of a plan and consult with the HR lead to identify possible impact to roles; identify potential changes to job descriptions or significant changes to effort required from people impacted; and assist in implementing changes to organisational design
- Consult with the change team, project team, HR and business leaders to develop cultural change and transition plans for the business and staff to build readiness and support for the change
- Work with project team leads and business owners in the identification and assignment of responsibility for business readiness actions
- Monitor and assess the environment at different stages of change; developing and modifying the change management plan to meet the needs and address barriers and resistance to change
- Plan and communicate business readiness actions in support of business representatives
- Work with the business to successfully transition project deliverables into business as usual
- Key achievements
- Achieved alignment between the different working business groups on scope and deliverables
- Successful Cyber Risk Management Framework, implemented on SAI Global platform with risk reduction matrix
- Stakeholder satisfaction and buy for implementing Privileged Access Management withing Sydney Trains – Scada system
- Successful roll-out of MFA to Transport end users.
- Enhanced project success rates with the development of comprehensive risk assessment and mitigation strategies.
- Collaborated with cross-functional teams to align change initiatives with broader organizational goals.
- Boosted stakeholder engagement through transparent communication and timely status updates on change projects.
- Evaluated the impact of proposed changes, ensuring their alignment with overall business objectives.
- Partnered with business teams to understand needs and mitigate potential problems.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Senior Change Manager
Cochlear
05.2019 - 10.2019
- As a Senior change manager, working in both Agile and Waterfall environments for the implementation of several IT transformation projects
- Projects:
- Digital Asset Management system: introducing a new Sitecore DAM to marketing and product groups
- Content Management System: introducing a new Sitecore CMS to manage Cochlear’s multi-region websites
- MacBook Security platform: introducing new security and hardening processes and applications for IOs devices
- Documentation Security platform: upgrading and re-designing of the Windchill product life cycle management application
- I was responsible of providing the following:
- Formulating change management strategies and plans ensuring stakeholders’ objectives are aligned
- Developing and implementing communication and engagement plans to disseminate information about the change impact
- Working together with project teams to execute change initiatives
- Establishing how the different groups will be impacted and developing a strategy to smooth their transition to new systems as well as identifying anticipated points of resistance and developing specific plans to mitigate or address these concerns
- Developing and communicating messages and documentation at various stages throughout projects
- Conducting readiness assessments, evaluating results, preparing reports, and keeping Senior Managers up to date with the progress, issues, and developments in change activities
- Create and manage measurement systems to track adoption, utilization, and proficiency of individual changes
- Conduct change impact assessment, stakeholder, and business change impact analysis
- Develop training strategies and plans for the various impacted stakeholders, and conduct training needs analysis to assess training needs and recommend learning solutions
- Manage stakeholder matrix and engagement schedule and lead and facilitate productive discussions and workshops with staff and stakeholders
- Managing business challenges, objectives, and interdependent activities
- Key achievements
- Successful implementation of communication campaign for DAM project through series of comms execution and infographics for customer awareness and buy-in
- Developed and gained approval of the Improved Working Model for CMS working groups
- Achieved aligning and agreement between Australia and Sweden regional offices on the new IP management platform, through strong stakeholder engagement and change resistance mitigation
- Successful implementation of security hardening of the IO devices for all privileged access users.
- Improved organizational efficiency by designing and implementing change management strategies tailored to company needs.
- Reduced employee resistance to change by providing targeted training sessions and effective communication plans.
- Built strong relationships with key stakeholders, securing essential buy-in for successful execution of change initiatives.
- Collaborated with cross-functional teams to align change initiatives with broader organizational goals.
- Boosted stakeholder engagement through transparent communication and timely status updates on change projects.
- Evaluated the impact of proposed changes, ensuring their alignment with overall business objectives.
- Developed innovative solutions to overcome barriers in the change implementation process, facilitating smooth transitions for all parties involved.
Change Manager /Acting Change Lead
Icon Water
05.2018 - 04.2019
- As a change manager, working in Agile environment for the implementation of an Oracle system, I was responsible of providing the following:
- Review and execute change and communication plans for Axle (Oracle work asset management system) transformation project
- Develop communication materials
- Conduct changed impact assessment and business change impact analysis
- Assess business readiness for change
- Work with training resources to assess training needs
- Manage stakeholder matrix and engagement schedule
- Lead and facilitate productive discussions and workshops with staff and stakeholders
- Managing business challenges, objectives and interdependent activities
- Support stakeholders in adopting the change and performance with the new system
- Projects:
- Work and Asset Management (WAM): introducing a cloud-based platform for work and asset management replacing paper based legacy system, impacting various divisions in Icon Water
- Mobile WAM: introducing mobile application to dispatch and complete work and tasks for the field force to replace legacy paper-based system
- Key achievements
- Played a key role to help re-define and re-design WAM functionalities to suite and align with stakeholder business processes within Network planning and operations, and achieved stakeholder buy-in and change advocacy within the organisation
- Successfully turned stakeholder resistance to acceptance and buy-in within customer service and field operation and maintenance divisions, through engagement, communications, and training
- Developed and managed a SharePoint ticketing support system for users support queries and resolution
- Promoted to become the change lead on the project and took on added responsibilities for successful delivery of the project objectives.
- Implemented change strategies by identifying areas for improvement and developing comprehensive plans.
- Streamlined processes for enhanced efficiency, working closely with cross-functional teams to identify gaps and redundancies.
- Increased stakeholder satisfaction by effectively communicating changes, ensuring minimal disruption to daily operations.
- Reduced resistance to change by employing empathetic communication and understanding the concerns of employees affected.
- Evaluated the effectiveness of implemented changes, making adjustments as necessary to achieve desired outcomes.
- Led teams through complex transformations, providing guidance and support throughout the process.
- Facilitated workshops and training sessions to equip staff members with tools necessary for successful adaptation during periods of transition.
Change and Training Manager
Essential Energy
05.2017 - 12.2017
- As a Change Practitioner, I was responsible of the following:
- Change Strategy: for PowerOn Mobile project, this included Business Impacts, Change Characteristics Assessment, Sponsor/Stakeholder Assessment, Resistance Management Tactics, Preparing, Implementing and Finalising the Change
- Communication Plan: for PowerOn Mobile project, Stakeholder engagement, Identifying Channels of communications, Risk Assessment, Key Messaging change, communicating with various stakeholders and impacted groups via the various channels with the set frequency
- Training Strategy: for PowerOn Mobile and eWorks Projects, developed strategy, Training needs Analysis, Developed training plan, development plan, rollout plan, training curriculum, training courses per impacted role, session plans, training assessments and evaluations, Training the Master Trainer, training overviews, briefs and demos for senior management and stakeholders
- Other Involvements: Business processes reviews and IT solution consultations in the lead to the reshaping of the final solution
- The working environment was based on Agile and Prosci methodologies and Jira and Trello platforms were used to track the project’s progress
- Projects:
- PowerOn: application to managed power outage requests during field work activities, impacting all field workers at essential energies, which aims to minimise waiting times and phone calls during the outage requests
- EWorks: cloud-based work planning and management replacing legacy paper system, impacting various groups within Essential Energy
- Key achievements
- Successful implementation and minimal users’ resistance to the new Mobile PowerOn application
- Developed and delivered role-based training programs to 300 staff in the three essential main depots, in a record-breaking time frame.
- Enhanced employee performance by designing and implementing comprehensive training programs.
- Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
- Mentored junior trainers and instructional designers in best practices for adult learning techniques and curriculum design methodologies.
- Created engaging eLearning courses utilizing multimedia tools, enhancing accessibility to training resources for remote employees.
Technology Trainer
Telstra
01.2015 - 05.2017
- As a Technical Trainer I delivered ILT training to Telstra staff/contractors on NBN various technologies roll-out such as HFC/FTTP/FTTN/FTTC, OMMA
- I was involved in the following:
- Providing Training, Assessment and RPL for accredited subjects/courses at Telstra
- Developing and delivering a range of technical modules designed to ensure teams were technically proficient and compliant, facilitating courses and travelled across Australian Capital and Regional cities to deliver training
- Evaluating the effectiveness of training modules, workshops, etc
- And proposed changes as needed to improve future results based on evaluations as well as staff attendance feedback.
- Enhanced employee productivity by designing and delivering tailored technology training sessions.
- Boosted trainee engagement with interactive learning modules and hands-on exercises.
- Increased overall efficiency by providing one-on-one coaching sessions to address specific employee challenges with technology use.
- Conducted regular assessments of trainees'' understanding and competence in utilizing specific technologies for job-related tasks.
Business Training and Implementation Consultant
simPRO Software
01.2014 - 12.2014
- As a Business training and implementation consultant at simPRO Software, Hassan has provided the following:
- Business consulting and tailored solutions to clients, to ensure good business processes and performance are achieved
- System configuration and integration into customer’s accounting software platform
- Data manipulation and migration from customer existing systems into simPRO cloud
- System training and post-implementation support
- Contribution to the national sales performance and developing business opportunities for simPRO.
- Improved client satisfaction by providing tailored implementation solutions to meet their business needs.
- Streamlined project processes for enhanced efficiency and timely completion of implementation projects.
- Developed strong relationships with clients, fostering trust and long-term partnerships through professionalism and expertise.
- Delivered successful implementations for multiple industries, leveraging a deep understanding of diverse business requirements and technical specifications.
- Exceeded client expectations by delivering customized training sessions that enabled efficient utilization of newly implemented systems.
Training Consultant
HP Education Services
08.2013 - 10.2013
IT Security Trainer
Australian Careers Business College
02.2013 - 07.2013
01.2009 - 01.2013
Technical Trainer
Milcom Communications
10.2011 - 12.2012
National Technical Manager
Chubb Home Security and VitalCall
07.2009 - 10.2011
IT Technical Training Manager
Accenture
03.2007 - 10.2008
- IT Transformation Project for Telstra
- Business Consulting, Business needs analysis and solution provisioning and stakeholder management
- Leading the technical architecture aspects of the training strategy and solution
- Ensuring establishment and maintenance of the training development and delivery environments for Siebel CRM/PRM, Marketing and Analytics, Kenan billing system and Tribold product application throughout SDLC and RFS
- Training the Master trainer and training instructors
- Other Organisations
- I have worked in various IT, Telecommunications, Security and Educational organisations, and demonstrated business and technical consulting, project and operations management
- Below is a list of the organisations and the roles held.
- Enhanced employee performance by designing and implementing comprehensive training programs.
- Mentored junior trainers and instructional designers in best practices for adult learning techniques and curriculum design methodologies.
- Created engaging eLearning courses utilizing multimedia tools, enhancing accessibility to training resources for remote employees.
- Ensured seamless integration of new systems or process changes within the organization through comprehensive change management plans and stakeholder engagement activities.
Security Solutions Consultant
Pentagon Protective Services
09.2005 - 03.2007
Fellow Teacher
Western Sydney University
01.2002 - 01.2006
Technical Specialist
SingTel Optus
05.1998 - 08.2005
Education
Diploma of Project Management -
VM, Australian Skills Academy
2023
Diploma of Information Technology -
Sydney Business Technology College
2022
Advanced Diploma of Leadership and Management -
Australian Skills Academy
2021
PROSCI Change Management Certification -
2017
Certificate IV in Training and Assessment -
TAE
2013
Master of Engineering (Honours) -
University of Western Sydney
2006
Bachelor of Electronics and Communications Engineering -
Canberra University
1996
Skills
- Change Management, Project Management, Business Consulting, Training
- Industry Experience
- BHP, Accenture, TAFE NSW, Transport NSW, Cochlear, Icon Water
- Essential Energy, Telstra, Optus, Chubb, , Australian Careers Business College
- HP, simPRO, University of Western Sydney, Australian Skills Academy
- ICT Platforms
- And Technologies
- Platforms
- Jira
- SharePoint
- PowerBi
- Confluence
- Microsoft
- Miro
- Trello
- Documentum
- SiteCore DAM & CMS
- Oracle WAM
- ClickSoftware SAP
- SimPRO Enterprise
- Siebel CRM and analytics
- Security
- Cyber Security ISO 27001
- Windchill Security
- IT Network Security
- Cisco technologies
- Self-awareness
- Team building
- Digital literacy
- Strategic planning
- Cross-cultural understanding
- Project management
- Organizational skills
- Problem solving
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Professional Working
Timeline
OCM Lead
BHP
11.2021 - 12.2023
Change Lead
Accenture
05.2021 - 11.2021
Change Manager
TAFE NSW
05.2020 - 03.2021
Senior Change Manager
Transport for NSW
10.2019 - 03.2020
Senior Change Manager
Cochlear
05.2019 - 10.2019
Change Manager /Acting Change Lead
Icon Water
05.2018 - 04.2019
Change and Training Manager
Essential Energy
05.2017 - 12.2017
Technology Trainer
Telstra
01.2015 - 05.2017
Business Training and Implementation Consultant
simPRO Software
01.2014 - 12.2014
Training Consultant
HP Education Services
08.2013 - 10.2013
IT Security Trainer
Australian Careers Business College
02.2013 - 07.2013
Technical Trainer
Milcom Communications
10.2011 - 12.2012
National Technical Manager
Chubb Home Security and VitalCall
07.2009 - 10.2011
01.2009 - 01.2013
IT Technical Training Manager
Accenture
03.2007 - 10.2008
Security Solutions Consultant
Pentagon Protective Services
09.2005 - 03.2007
Fellow Teacher
Western Sydney University
01.2002 - 01.2006
Technical Specialist
SingTel Optus
05.1998 - 08.2005
Diploma of Project Management -
VM, Australian Skills Academy
Diploma of Information Technology -
Sydney Business Technology College
Advanced Diploma of Leadership and Management -
Australian Skills Academy
PROSCI Change Management Certification -
Certificate IV in Training and Assessment -
TAE
Master of Engineering (Honours) -
University of Western Sydney
Bachelor of Electronics and Communications Engineering -
Canberra University
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