Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

HASSAN EL-CHAGRAOUI

Dulwich Hill,NSW

Summary

Hardworking Mechanic successful at completing inspections, maintenance and repairs on petrol and Diesel vehicles. Quality-driven and disciplined nature, with strong skills in investigating problems and developing successful solutions.


Hardworking Apprentice Automotive Technician successful at correcting mechanical problems, completing routine maintenance and improving vehicle operations. Seasoned automotive repair professional adept at inspecting, troubleshooting and repairing wide range of vehicles and issues.


Knowledgeable about service schedules, well-versed in reading technical documentation and familiar with scoping various components.

Overview

6
6
years of professional experience

Work History

Rockdale Volkswagen

Volkswagen
03.2021 - 03.2024
  • Enhanced overall vehicle performance by conducting thorough diagnostics and addressing complex mechanical issues.
  • Reduced customer wait times by streamlining maintenance processes and effectively utilizing available resources.
  • Collaborated with team members to troubleshoot challenging technical problems, resulting in faster resolutions for clients.
  • Maintained a safe working environment through diligent adherence to safety protocols and proper use of protective equipment.
  • Earned recognition as a reliable technician by consistently meeting deadlines and delivering high-quality workmanship.

Service Advising

Volkswagen
03.2021 - 03.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.

Workshop Controlling

Volkswagen
03.2021 - 03.2024
  • Enhanced workshop efficiency by implementing effective scheduling and resource allocation strategies.
  • Streamlined repair processes for faster turnaround times and increased customer satisfaction.
  • Managed a team of technicians, ensuring proper task delegation and adherence to safety protocols.
  • Collaborated with sales representatives to provide accurate estimates and timelines for vehicle repairs.

Driveway

Volkswagen
03.2021 - 03.2024
  • Enhanced driveway durability by applying high-quality sealant products and maintaining proper application techniques.
  • Reduced customer complaints by ensuring thorough surface preparation before sealing driveways.
  • Increased customer satisfaction with timely completion of driveway sealing projects, adhering to agreed-upon deadlines.

Rockdale Mazda

Service Tech / Pre-Delivery
02.2018 - 12.2018
  • Cultivated interpersonal skills by building positive relationships with others.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed and maintained courteous and effective working relationships.

Detailing

Car Detailing
03.2019 - 12.2019
  • Maintained databases of employee training and produced reports for management detailing training processes, participation and other metrics.
  • Maintained car detailing equipment and supplies in optimal condition for daily demands.

IGA BEXLEY

Assistant Manager
01.2019 - 09.2019
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

KFC Kogarah

Cooking / Customer Service
08.2020 - 10.2020
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

Skills

  • Brake Systems
  • Workplace Safety
  • HVAC Systems
  • Vehicle inspections
  • Fuel systems
  • Steering systems
  • Performance Tuning
  • Suspension Systems
  • Emissions Control
  • Advanced Diagnostics
  • Exhaust Systems
  • Engine repair
  • Computerized Equipment
  • Cost Estimation
  • Scheduled Maintenance

References

TOM SERVICE MANAGER : 0492 650 448


JOSH AFTERSALES MANAGER : 0416 405 911

Timeline

Rockdale Volkswagen

Volkswagen
03.2021 - 03.2024

Service Advising

Volkswagen
03.2021 - 03.2024

Workshop Controlling

Volkswagen
03.2021 - 03.2024

Driveway

Volkswagen
03.2021 - 03.2024

KFC Kogarah

Cooking / Customer Service
08.2020 - 10.2020

Detailing

Car Detailing
03.2019 - 12.2019

IGA BEXLEY

Assistant Manager
01.2019 - 09.2019

Rockdale Mazda

Service Tech / Pre-Delivery
02.2018 - 12.2018

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HASSAN EL-CHAGRAOUI