Hassan Kazmi
Mascot
Summary
A highly qualified Master of Information Technology graduate with corporate experience, seeking an entry level role in Networking or IT support. Being passionate about Network designing and keeping up-to-date with the latest IT trends combined with my experience in customer facing roles ensures I can add value to your IT team along with my excellent soft skills such as customer service, communication skills, attention to detail.
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
9
9
years of professional experience
Work History
Customer Hub Team Leader
Woolworths Head office
09.2020 - Current
- Leading a high performing and diverse team across phones, live chat and email
- Mentoring and training team members to develop robust departmental systems, policies and procedures to sustain a high level of services to all sectors
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Making outbound calls to carriers to book or prioritize orders or call customers to advise the delay in their orders
- Help to train new employees and inform them about the company’s norms, policies and customer management tricks and techniques
Real estate Property manager assistant
Richardson & wrench RE
07.2022 - 03.2023
- Assist manager by performing related duties
- Support staff results by communicating job expectations and planning, monitoring and appraising job results
- Communicate with tenants regarding property related issues
- Coordinate with tenants and third parties to address maintenance and facility needs
- Collaborate with property management team to produce advertising materials
Departures Cart Service Supervisor
Sydney International Airport
12.2016 - 12.2020
- Facilitating over 1000 customers daily with cart service, to assist with carrying luggage
- Constantly checking the number of trolleys taken from the machines, and ensuring the departures area is free of hazards
- Reporting security issues encountered, workplace hazards, near misses, or any incident
- Developing ability to work independently and with minimum supervision, while ensuring that the team meets its daily assigned targets
- Proven time-management and ability to work under pressure demonstrated by meeting deadlines even with heavy workloads
- Actively participating in team meetings at the beginning and end of the shift to discuss any VIP customers checking in and special customer requests
- Key Achievement: Star Service Award
IT Help Desk Support
Reliable Computers Sutherland
09.2019 - 09.2020
- Handling a high volume of inbound calls to our support desk, logging tickets, Providing technical assistance for questions and problems for up to 70 customers weekly
- Perform basic troubleshooting with the client over the phone
- Escalate unresolved issues to the next level of support personnel in a timely manner
- Raising a ticket using JIRA ticketing system
- Work closely with other IT team members to ensure seamless support and service delivery
- Following up with customers to ensure full resolution of issues
- Creating log in accounts for new team member using Active Directory (AD)
- Using Azure to create log in accounts and assign roles to users and groups
- Key Achievement: Selected by Manager to train new staff
Data Entry
Green Valley Enterprise, Islamabad Pakistan
08.2015 - 04.2016
- Solely responsible for collecting and entering data in databases
- Demonstrated ability to compile, verifying accuracy and sorting information to prepare source data for computer entry
- Communicated effectively with other departments and various staff members to ensure tasks are completed in a timely manner
- Administrative tasks such as formatting word documents, proficient use of online database system and corresponding with clients
- Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output
- Responsible for training new staff and ensuring any changes in work procedures are communicated to all team members
Education
Professional Year - Professional Workplace Writing, Professional Workplace Communication, Australian Business Culture, Australian Workplace Environment
Performance Education
12.2019
Master of Networking - Analysing Big Data and Network Development, Database Management
Melbourne Institute of Technology
12.2018
Bachelor of Earth and Environmental Sciences - Environmental Laws and Policies, Workplace Health and Safety, Analytical Techniques in Environmental Science
Bahria University Islamabad
12.2015
Skills
- Basic Java
- C
- Windows XP
- Windows Vista
- Windows 7
- Linux
- Microsoft Office
- Word
- Excel
- PowerPoint
- Access
- MS Project
- AD (Active Directory)
- Azure
- Team management
- Performance evaluation
- Team motivation
- Goal setting
- Leadership development
- Problem solving
- Communication skills
- Task delegation
- Time management
- Team building
- Customer satisfaction
- Attention to detail
- Problem-solving
- Team supervision
- Staff training
- Coaching and mentoring
- Performance improvement
Attributes
Dealing with large numbers of customers from diverse backgrounds and cultures on a daily basis has helped me in providing exceptional customer service and enhanced my communication skills., Writing a report and thesis of my project during my academia helped me a lot in meeting perfect writing skills. Writing emails to business partners and replying to client emails also enhanced my written communication skills., Demonstrating a high aptitude for learning new skills and handling technical difficulties in an efficient and prompt manner through utilising analytical skills and critical thinking.
Universityprojects
Mesh Network IoT Deconfliction, 06/01/17, 12/31/18, Melbourne Institute of Technology, Sydney Campus, To construct a wireless mesh network (WMN) for the use of Internet of Things (IoT) communication in rural regions, as the cellular network is not available., Arduino Software, Arduino Kit, Arduino Hardware, In a group of four, I worked on Arduino Installation and Arduino Library to cover communication scenarios using Arduino Systems and the Radio Transmitter nRF24LO1., The success rate of the project was not 100%, as working with Arduino chips using Arduino Library was something which was practically used for the first time by our team, but still was managed to transfer data with the help of it.
Languages
English
Full Professional
Hindi
Full Professional
Urdu
Native or Bilingual
Timeline
Real estate Property manager assistant
Richardson & wrench RE
07.2022 - 03.2023
Customer Hub Team Leader
Woolworths Head office
09.2020 - Current
IT Help Desk Support
Reliable Computers Sutherland
09.2019 - 09.2020
Departures Cart Service Supervisor
Sydney International Airport
12.2016 - 12.2020
Data Entry
Green Valley Enterprise, Islamabad Pakistan
08.2015 - 04.2016
Master of Networking - Analysing Big Data and Network Development, Database Management
Melbourne Institute of Technology
Bachelor of Earth and Environmental Sciences - Environmental Laws and Policies, Workplace Health and Safety, Analytical Techniques in Environmental Science
Bahria University Islamabad
Professional Year - Professional Workplace Writing, Professional Workplace Communication, Australian Business Culture, Australian Workplace Environment
Performance Education
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