Hassan Murtaza
Newcastle,NSW
Summary
Driven and analytical with strong foundation in engineering principles, ready to leverage academic knowledge and technical skills. Proficient in applying problem-solving techniques and utilizing engineering software to design and analyze systems. Committed to delivering innovative solutions that enhance operational efficiency and achieve project goals.
Dynamic professional with a proven track record at United Petroleum, excelling in customer service and conflict resolution. Leveraging critical thinking and problem resolution skills, I effectively managed high-stress situations, enhancing customer loyalty. Additionally, my engineering background equips me with strong analytical abilities and attention to detail, ensuring compliance and innovative solutions in construction projects.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
United Petroleum
01.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Undergraduate Engineer
Jatt and Jade Construction Pty Ltd
06.2022 - 03.2023
- Collaborated with multidisciplinary teams to develop innovative solutions for complex engineering problems.
- Displayed exceptional attention to detail when reviewing and validating engineering drawings, ensuring accuracy and compliance with project specifications.
- Assisted in preparing comprehensive reports detailing project progress, challenges faced, and recommended solutions for future endeavors.
- Managed resources efficiently, allocating time and materials appropriately for optimal project outcomes.
- Analyzed and interpreted customer requirements to develop engineering solutions.
- Contributed to the development of cost-effective designs, ensuring compliance with industry regulations and client requirements.
Education
Bachelor - Undergraduate Civil Engineering
University of Newcastle
Newcastle, NSW09-2027
High School - Engineering
Army Public College
Pakistan05-2023
Skills
- Construction safety
- Critical thinking
- Customer service
- Data entry
- Problem resolution
- Microsoft Excel
- Team development
- Construction Tools Use
- Construction site operations
Affiliations
- Registered Engineers Austalia
- Project Management Institute
Timeline
Customer Service Representative
United Petroleum
01.2024 - 02.2025
Undergraduate Engineer
Jatt and Jade Construction Pty Ltd
06.2022 - 03.2023
Bachelor - Undergraduate Civil Engineering
University of Newcastle
High School - Engineering
Army Public College
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