Hassan Sharif
St Albans,VIC
Summary
Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Contact Center Agent
Big Village
Melbourne
05.2023 - 05.2023
- Making outbound calls for the Australian Government, achieving KPIs, answering enquiries, and providing exceptional customer experience.
- Answered incoming customer inquiries via telephone and email.
- Identified and assessed customers' needs to achieve satisfaction.
- Resolved customer complaints regarding sales and service.
- Developed creative solutions to resolve complex customer issues in an efficient manner.
Supervisor
Luzia Circus
MELBOURNE, VIC
02.2024 - 05.2024
- Directed and supervised team of 15 employees in daily operations.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored security operations to ensure compliance with established procedures and standards.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Developed strategies for mitigating risks associated with physical security elements such as locks, cameras, alarms.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
Online Retail Team Member
Coles
Braybrook, VIC
01.2023 - 12.2023
- Regularly assisting the manager in supervising the team, sorting and scanning packages, processing online orders using Voice Picking system, and occasionally delivering online orders.
Education
Foundation - Digital Marketing & E-commerce
Google
08-2024
Building & Construction -
International College of Victoria (ICV)
Melbourne, VIC08.2024
Graphic Designing -
ARENA MULTIMEDIA
Karachi11.2018
Skills
- Graphic Designing
- Leadership/people manager
- Social Media Marketing
- Google Analytics
- Optimizing performance
- Search Engine Optimization
- Keyword Research
- Pay-per-click advertising
- Performance Optimization
- Data Analysis
- Social media expertise
Languages
English
Native/ Bilingual
Urdu
Native/ Bilingual
Certification
- Digital Marketing & E-commerce
- Building & Construction
References
References available upon request.
Timeline
Supervisor
Luzia Circus
02.2024 - 05.2024
Contact Center Agent
Big Village
05.2023 - 05.2023
Online Retail Team Member
Coles
01.2023 - 12.2023
Foundation - Digital Marketing & E-commerce
Google
Building & Construction -
International College of Victoria (ICV)
Graphic Designing -
ARENA MULTIMEDIA
Similar Profiles
Abby PetersonAbby Peterson
Senior Manager/ Creative Director at Big VillageSenior Manager/ Creative Director at Big Village
Lisa MountLisa Mount
Senior Budgeting & Compliance Specialist at Big Village/Engine Group/ORC InternationalSenior Budgeting & Compliance Specialist at Big Village/Engine Group/ORC International
Grace MurphyGrace Murphy
House Cleaner at Big Island Tiny VillageHouse Cleaner at Big Island Tiny Village
NUSRAT JAHAN TRINANUSRAT JAHAN TRINA
Room Attendant at Intercontinental HotelRoom Attendant at Intercontinental Hotel
Douglas TaisiaDouglas Taisia
Warehouse Forklift Operator at CEVA Logistics Inc.Warehouse Forklift Operator at CEVA Logistics Inc.