Hassan Tehfe

As a Fleet Sales Coordinator at Audi Centre Sydney, I play a key role in the seamless coordination of new car deliveries, ensuring that each vehicle meets Audi's high standards of quality and customer satisfaction. I am responsible for managing the entire vehicle preparation and handover process, working closely with various departments to guarantee timely and flawless deliveries. My role also includes overseeing vehicle organization and cleanliness within the showroom and managing stock logistics, all while adhering to strict timelines.

Key Responsibilities:

• New Car Delivery Coordination: Oversee the preparation and timely delivery of new vehicles to customers, ensuring each car is cleaned, polished, and in pristine condition before handover also including aftermarket being applied.
• Cross-Department Collaboration: Liaise with the detailing team, tint specialists, technicians, and the pre-delivery department to coordinate necessary work such as aftermarket installations, technical checks, and detailing, ensuring all vehicles are fully ready for customer delivery.
• Showroom Vehicle Management: Maintain the organization and cleanliness of vehicles in the showroom, ensuring that all stock, demonstration models, and sold vehicles are presented to the highest standards.
• Parking and Stock Management: Oversee the parking area for all vehicles, including new stock, demos, and sold cars, ensuring vehicles are stored efficiently and easily accessible for customers and sales teams.
• Logistics and Unloading: Manage the unloading process of new car deliveries, ensuring vehicles are handled safely and processed quickly into inventory.
• Final Inspection and Handover: Perform the final inspection of vehicles prior to customer handover, ensuring each car meets Audi’s exacting quality standards and is 100% ready for delivery, including verifying cleanliness, fuel levels, documentation, and aftermarket features.
• Time Management and Delivery Scheduling: Manage time effectively to ensure that all vehicles are prepared and delivered on time, prioritizing tasks and working efficiently to meet set deadlines and delivery expectations.

Key Skills:

• Excellent organizational and time management skills to manage multiple tasks and prioritize daily responsibilities.
• Strong attention to detail and quality control, ensuring vehicles are in perfect condition before handover.
• Ability to liaise with internal teams (sales, technicians, detailers) and manage cross-departmental workflows.
• Proficient in vehicle inventory and stock management systems.
• Strong customer service skills, ensuring a smooth and positive experience for customers receiving their new vehicles.

As a Security Supervisor at Prime Security, I am responsible for leading and supervising a team of security officers to ensure the safety and security of both customers and staff in high-traffic environments. My role involves managing daily security operations, de-escalating tense situations, and enforcing safety protocols to create a safe and secure atmosphere for patrons. I work closely with bar management to coordinate security efforts, resolve conflicts, and address any safety concerns.

Key Responsibilities:

• Team Supervision & Coordination: Lead, supervise, and direct a team of security officers, ensuring that all security posts are manned and operational. Provide guidance and support to officers to ensure the highest standards of safety and service are maintained.
• Customer Safety and RSA Compliance: Oversee and enforce Responsible Service of Alcohol (RSA) practices, ensuring that customers are consuming alcohol responsibly and that any intoxicated individuals are managed appropriately to maintain a safe environment.
• Conflict Resolution & De-escalation: Handle and resolve daily incidents involving intoxicated patrons, drug use, and other disruptive behaviors. Use effective de-escalation techniques to defuse volatile situations and prevent conflicts from escalating.
• Incident Management: Respond promptly and effectively to security incidents, including fights, altercations, and medical emergencies. Document and report incidents according to company protocols, ensuring accurate records for follow-up and legal compliance.
• Collaboration with Management: Work closely with bar management to assess security needs, develop plans to address security challenges, and ensure that security measures align with operational goals. Provide recommendations to improve safety and security protocols.
• Team Scheduling & Training: Organize shift schedules for security personnel, ensuring proper coverage during peak hours. Conduct briefings and ongoing training for the team to ensure they are equipped with the knowledge and skills necessary to handle various security scenarios.

Key Skills:

• Strong leadership and team management abilities, with a focus on motivating and guiding a security team to perform at a high level.
• Proficient in conflict resolution and de-escalation techniques, with a proven ability to handle tense and challenging situations calmly and professionally.
• Knowledge of RSA and liquor licensing laws, with a commitment to upholding safety standards in high-energy environments.
• Excellent communication skills, capable of liaising with management, staff, and customers in a professional and courteous manner.
• Ability to stay composed under pressure and make quick, informed decisions during critical incidents.

• Detected potential threats by utilizing advanced technology such as X-ray machines and explosive trace detectors.
• Reduced risk of security breaches by maintaining a high level of vigilance and awareness in monitoring surveillance systems.
• Supported smooth airport operations by diligently managing passenger flow during peak hours and periods of high traffic volume.
• Enhanced airport security by conducting thorough screenings and inspections of passengers, baggage, and cargo.
• Conducted random patrols around airport premises, identifying suspicious activities and reporting them promptly to supervisors for further action.

• Assisted with movement of materials and equipment to job sites.
• Demonstrated versatility by working on a variety of projects, including residential, commercial, and industrial settings.
• Gained hands-on experience in specialized carpentry areas like framing, roofing, siding installation for diverse project types.
• Worked with master carpenters to install decks for both residential and commercial customers.
• Reduced material waste by accurately measuring, cutting, and assembling materials according to blueprints and specifications.

• Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
• Operated power equipment to move materials and promote job efficiency.
• Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
• Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Collaborated with team members to complete orders.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Assisted other team members to achieve goals.