Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

Hassan Zafar

Launceston,TAS

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Results-driven Consultant with comprehensive experience leading and improving industry operations. Uniquely qualified to navigate rigors of latest standards, specifications and protocols for organizational and regulatory needs fulfillment. Lends complex roadmaps and calls-to-action to regularly achieve ambitious objectives.

Overview

8
8
years of professional experience

Work History

Support Worker – Part-time

Genu
12.2023 - Current
  • Support people living with a disability in all aspects of their daily life including, but not limited to, personal care, medication administration, manual handling, community access, meal preparation and transport
  • Work with a client centred approach to assist and support clients to live a full life and develop additional skills in line with their goals and support plan
  • Be physically fit and able to perform the role safely (including prolonged periods of lifting, pulling, pushing, moving, transferring, twisting and supporting) of materials, equipment and clients, of varying weight, capacity, and sizes
  • Interact and build genuine interpersonal and appropriate relationships with clients, their families, visitors, colleagues and external stakeholders whilst maintaining privacy and confidentiality for the people we support.

Employment Consultant (Mentor)

Asuria Launceston
06.2022 - 08.2023
  • Makes appropriate referrals to complementary programs, meeting Participant needs
  • Regularly monitors and reviews Participant progress towards the labor market and into sustainable employment
  • Provides individualized support to Participants assisting them: identify transferable skills; resume writing; cover letters; and interview techniques
  • Identifies and creates appropriate employment opportunities for Participants using a range of strategies
  • Ensures that all job placements and activities are entered into ESSWeb and relevant file notes entered in Job Read
  • Proactively engages with employers in the local labor market to build strong relationships
  • Reverse markets Participants based on their skills and abilities to suitable employers
  • Monitors, reviews and records Participant's engagement, participation, and progress within Employment Services System Web (ESSWeb) and company record data base (Job Ready Live)
  • Develops and reviews individualized Job Plans to assist progressing Participants closer to the labor market
  • Ensures that all job placements and activities are entered into ESSWeb and relevant file notes
  • Coordinates and facilitates the Participants access to and involvement in work preparation and job search activities (including the use of the Employment Fund).

Biosecurity Quratine Guard

Seaport Hotel
08.2021 - 12.2022
  • Undertake duties associated with interstate passenger arrival screening at major points of entry in Tasmania in accordance with the requirements of program plans, policies, legislation and standard operating procedures
  • Undertake and report on regulatory activities, including investigation of suspected noncompliance and conduct of enforcement activities, under State legislation administered by Biosecurity Tasmania
  • Provide input into the development of standard operating procedures and plans to deliver on program objectives
  • Ensure a high standard of data collection and record keeping during operational activities to assist in the investigation of biosecurity incidents to identify and assess causal factors
  • Provide relevant information to, and liaise with, clients, stakeholders and members of the public
  • Maintaining practices, methods and standards and their modification as appropriate to provide satisfactory solutions for complex operational issues
  • Maintaining quality control of outcomes.

Customer Service Representative

7 Eleven
Sydney, NSW
02.2016 - 10.2018
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Ndis sUPPORT worker

Anglicare Tasmania
12.2022
  • Provide support as articulated in the customers NDIS plan
  • Assist customers to connect to and engage with, informal and mainstream funded supports which will assist the customer to achieve their goals
  • Support the customer to access services within the given annual budget
  • Build capacity in customers to maintain support relationships with the end goal being a reduction in the customers need for support connections.

Education

Graduate Diploma of Management (Learning) -

Tas college -Hobart Australia
05.2022

Diploma of Leadership and Management -

Vocational Training Institute – Hobart Australia
07.2019

Bachelor of Business in Accounting -

King’s own Institute - Sydney Australia

Skills

  • Active Support
  • Service Utilization Improvements
  • Safety and Risk Assessments
  • Financial Reporting Coordination
  • Policy and Program Development
  • Operational Records Maintenance
  • Budget Planning
  • Time Management
  • In-Service Programs
  • Decision Making
  • Risk Management
  • Critical Thinking
  • Employee Recruitment and Hiring
  • Physically capable of meeting demands
  • Highly organized and efficient
  • Prompt, courteous and team oriented
  • Highly skilled in documentation and record keeping
  • Supportive and caring nature
  • Flexible and enthusiastic about developing new skills
  • Excellent ability to work independently and under pressure
  • Good organizational skills, goal-oriented, proactive at reporting and very persistent
  • Enjoy working as part of a team
  • Excellent at building a client relationship
  • Good computer/ technological skills
  • Goal Development

Accomplishments

  • Current Working with Children Certificate
  • Current Police Certificate
  • Certificate in First Aid Current
  • Full Australian Driver's license and a reliable car
  • Infection Control Training online.

Languages

  • English, Full Professional
  • Urdu, Native/ Bilingual
  • Punjabi, Native/ Bilingual

References

  • Jacqui Gray,

Service Manager - Genu, 

0482 166 018, Jacqui.gray@genu.org.au

  • Kia Wilson,

 Service Manager at Anglicare Tasmania, 

0490 407 189, Kiam@anglicare-tas.org.au

Timeline

Support Worker – Part-time

Genu
12.2023 - Current

Ndis sUPPORT worker

Anglicare Tasmania
12.2022

Employment Consultant (Mentor)

Asuria Launceston
06.2022 - 08.2023

Biosecurity Quratine Guard

Seaport Hotel
08.2021 - 12.2022

Customer Service Representative

7 Eleven
02.2016 - 10.2018

Graduate Diploma of Management (Learning) -

Tas college -Hobart Australia

Diploma of Leadership and Management -

Vocational Training Institute – Hobart Australia

Bachelor of Business in Accounting -

King’s own Institute - Sydney Australia

Similar Profiles

CREATE PROFILE
Hassan Zafar