Hassib Joya
Colebee,NSW
Summary
Customer-focused sales professional with extensive experience in retail sales and customer service. Proven ability to communicate effectively, solve problems, and drive results in high-pressure environments. Seeking to leverage relationship-building skills and sales expertise in a Business Development Manager role to support company growth.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Woolworths Group
Mascot, NSW
10.2023 - Current
- Drove the promotion and upselling of Woolworths Partner and third-party gift cards.
- Provided tailored support to both B2B and B2C clients, ensuring exceptional service and fostering long-term business relationships.
- Collaborated cross-functionally with internal teams to deliver timely and effective customer service solutions.
- Managed the full lifecycle of customer orders, from initiation to fulfillment, ensuring accuracy and timely delivery.
- Cultivated strong rapport with repeat customers, enhancing loyalty and boosting retention rates.
- Resolved complex customer concerns promptly and professionally, safeguarding brand integrity.
- Identified customer needs and delivered targeted product recommendations, contributing to consistent departmental sales growth.
- Consistently achieved over 90% of satisfaction targets and exceeded KPIs with a track record of high performance.
- Successfully de-escalated high-pressure customer situations with professionalism, empathy, and adherence to company protocols.
Sales Assistant
Costco
Marsden Park, NSW
02.2023 - 10.2023
- Delivered high-volume sales across games, consumer electronics, and home entertainment, including mobile devices, wearables, and premium 4K OLED/QLED TVs.
- Demonstrated in-depth product expertise, effectively communicating technical differences between platforms (Android vs iOS), display technologies, and gaming consoles (PS5, Xbox Series S/X) to support informed customer purchasing decisions.
- Proactively engaged customers through a confident approach, active listening, and consultative selling, driving increased conversions and customer satisfaction.
- Conducted needs-based assessments to recommend tailored product solutions aligned with customer requirements and budgets.
- Maintained optimal merchandising standards, ensuring stock availability and accurate product placement for maximum sales impact.
- Supported operational efficiency through inventory replenishment, safe use of pallet jacks, and movement of heavy stock.
- Analysed departmental layout and sales performance to identify opportunities for updates and improvements, enhancing product visibility and customer experience
Pick Packer
Showpo
Chullora, NSW
06.2021 - 02.2023
- Accurately picked and packed high-volume clothing orders for outbound dispatch, ensuring timely and error-free delivery to customers.
- Registered and processed inbound stock, maintaining accurate inventory records to support seamless order fulfilment.
- Coordinated the dispatch of outbound shipments, ensuring all items met quality standards before leaving the warehouse.
- Conducted regular stock takes to verify product availability and maintain inventory accuracy.
- Organised and sorted clothing items into designated storage locations, optimising workflow and reducing retrieval times.
- Contributed to operational efficiency by supporting both inbound and outbound logistics processes, ensuring smooth end-to-end fulfilment.
Retail Assistant
COMPLETE ENTERTAINMENT EXCHANGE SL
Mount Druitt, NSW
07.2019 - 10.2019
- Maintained up-to-date product knowledge across retro and modern video games, consoles, mobile devices, monitors, and film/TV merchandise to provide tailored recommendations and drive sales.
- Leveraged university training in game design and graphic design to present products in a visually engaging way, enhance merchandising layouts, and improve the customer shopping experience.
- Delivered exceptional customer service, handling enquiries, resolving complaints, and ensuring a positive in-store experience.
- Facilitated buy, sell, and exchange transactions, applying negotiation and valuation skills to maximise profitability while meeting customer expectations.
- Resolved customer concerns promptly, maintaining professionalism and protecting brand reputation.
- Met strict operational deadlines in a fast-paced retail environment while maintaining accuracy and efficiency.
- Managed cash handling, register operations, and transaction reconciliation in compliance with company policies.
Restaurant Manager
Kabuli Afghan Cuisine
Drummoyne, NSW
03.2017 - 04.2018
- Led daily restaurant operations, ensuring smooth front-of-house and back-of-house coordination with a focus on customer satisfaction and efficiency.
- Managed all cash handling responsibilities, including till reconciliation and accurate end-of-day financial reporting.
- Oversaw stock control, procurement, and shelf organisation to maintain optimal inventory levels and reduce waste.
- Ensured strict compliance with Workplace Health & Safety (WH&S) and Food Safety Standards, backed by a Food Safety Supervisor Certificate.
- Delivered face-to-face service and upselling strategies that enhanced the customer experience and encouraged repeat business.
- Developed hands-on knowledge of diverse culinary techniques, supporting both customer engagement and staff training.
- Created and managed the restaurant’s social media presence, driving increased local awareness and customer traffic through targeted content.
Education
Bachelor of Arts - Game Design & Development
Torrens University Australia
Sydney, NSW12-2022
Diploma - Graphic Design
Torrens University Australia
Sydney, NSW09-2019
Food Safety Supervisors (FSS) - Hospitality Administration And Management
NSW Government
02-2017
Skills
- Customer relationship management
- Sales techniques
- Product recommendation
- Technical product knowledge
- Cross-functional collaboration
- Upselling strategies
- Conflict resolution
- Active listening
- Computer proficiency
- Sales expertise
- Call center experience
- Problem-solving
- [Software] CRM system proficiency
- De-escalation techniques
- Stock management
- Spreadsheets
- Customer service
- Multi-line telephone operations
- Email management
- Customer relations
Timeline
Customer Service Representative
Woolworths Group
10.2023 - Current
Sales Assistant
Costco
02.2023 - 10.2023
Pick Packer
Showpo
06.2021 - 02.2023
Retail Assistant
COMPLETE ENTERTAINMENT EXCHANGE SL
07.2019 - 10.2019
Restaurant Manager
Kabuli Afghan Cuisine
03.2017 - 04.2018
Bachelor of Arts - Game Design & Development
Torrens University Australia
Diploma - Graphic Design
Torrens University Australia
Food Safety Supervisors (FSS) - Hospitality Administration And Management
NSW Government
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