Ha Thy Anh Tran
Summary
I am a third year RN student. To be honest, I haven't got many experiences yet as an AIN or a nurse. This is the reason why I extremely desire a TPPP position, so I can learn more and become a real Registered Nurse, so that I can take care of all people throughout my nursing career and can bring benefits to many Australian communities.
I'm a dedicated and compassionate nursing student with progressive placement history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Restaurant Floor Manager
Beach Bum
06.2021 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Tallied cash drawer at beginning and end of each work shift.
Cashier
TMR Bistro
09.2021 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Waitress
Khang's Noodle
02.2018 - 06.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Bachelor of Nursing - Nursing
University of South Australia
Adelaide, SA12.2023
High School Diploma -
Woodville High School
Woodville, SA12.2019
Skills
- Empathy
- Time Management
- Patience
- Leadership
- Inventory Control
- Goal-oriented
- Organizational Skill
- Prioritized task
- Active listening
- Problem solving skills
- Persuasion Skills
- Inventory Management Software
Languages
Vietnamese
Native or Bilingual
Blood Donation
I usually donate my blood every year and I hope it can help people overcome their difficulties.
Timeline
Cashier
TMR Bistro
09.2021 - 10.2022
Restaurant Floor Manager
Beach Bum
06.2021 - Current
Waitress
Khang's Noodle
02.2018 - 06.2021
Bachelor of Nursing - Nursing
University of South Australia
High School Diploma -
Woodville High School
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