Hi, I’m
HATTIE FIKIRCIER
Melbourne,VIC
Summary
Diligent retail assistant with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
10
years of professional experience
1
Certification
Work History
WHSmith Melbourne Airport
Sales Associate
12.2021 - 05.2022
Job overview
- Managed daily customer interactions, resolving inquiries with professionalism and efficiency.
- Oversaw store stock replenishment to ensure product availability and customer satisfaction.
- Maintained accurate transaction records and managed cash handling with attention to detail.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
SALMAT (Public Transport Victoria)
Call Center Representative
08.2016 - 12.2016
Job overview
- Responded to high volumes of customer inquiries, providing accurate and timely information.
- Ensured effective communication and problem-solving to address customer needs.
- Maintained detailed call logs and ensured data accuracy in reporting.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Harvey Norman
08.2012 - 12.2012
Job overview
- Assisted customers with product selection and provided personalized recommendations.
- Supported inventory management and contributed to meeting sales targets.
Education
RMIT University
Master of Arts
01.2024
The University of Melbourne
Graduate Diploma in Arts from Art History
01.2022
The University of Melbourne
Graduate Certificate of Arts from Art History
01.2020
La Trobe University
Bachelor of Arts from History
01.2016
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong organizational and time management abilities
- Excellent written and verbal communication skills
- Experience in data entry and record maintenance
- Customer service and problem-solving expertise
- Ability to multitask and work effectively under pressure
- Team collaboration and interpersonal skills
- Teamwork and collaboration
- Problem-solving skills
- Time management
Affiliations
Member of the Art Association of Australia and New Zealand
Certification
- Victorian Driver's License
- Working with Children's Check
Languages
Turkish
Full Professional
English
Native or Bilingual
Timeline
Sales Associate
WHSmith Melbourne Airport
12.2021 - 05.2022
Call Center Representative
SALMAT (Public Transport Victoria)
08.2016 - 12.2016
Harvey Norman
08.2012 - 12.2012
The University of Melbourne
Graduate Diploma in Arts from Art History
The University of Melbourne
Graduate Certificate of Arts from Art History
La Trobe University
Bachelor of Arts from History
RMIT University
Master of Arts
Hobbies and Interests
Swimming at the Aquatic Centre, Reading and expanding knowledge, Spending quality time with family and friends
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