Summary
Overview
Work History
Education
Skills
Kind Regards
Timeline
Generic

Havana Armani

Perth ,WA

Summary

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

From being in the industry of hairdresser, even though not that much experience has taught me to have customer service skills, creating and connecting with the clients to make sure their needs are for filled and still do to this day as I think it is very important in the society. With having high expectation to succeed and enthusiasm to learn to persue the best outcome possible for the business and working under pressure as well is something that I have learnt over the past few years. Making sure expectations and deadline are met. With sales and customers are overall happy and everyone to work as a team and pursue my role with one hundred percent.

Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any concerns they have.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Personable and dedicated Customer Service Representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

8
8
years of professional experience

Work History

Retail Assistant

Honey birdette
Perth , WA
09.2023 - Current
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Processed payments using cash register, credit card machine and POS system.
  • Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
  • Assisted customers with product selection, answered queries and provided advice.
  • Managed customer complaints in a professional manner while seeking solutions for resolution.
  • Operated cash registers efficiently during peak hours of business.
  • Provided excellent customer service by attending to customer needs in a timely manner.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Answered phones promptly and directed calls appropriately.
  • Greeted customers upon entry to the store and provided a positive shopping experience.
  • Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
  • Kept up-to-date knowledge of all products available in the store.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Performed regular inventory checks to ensure accurate stock control.
  • Organized storeroom items neatly on shelves according to size, color or type of item.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Placed special orders or called other local stores to find desired items for customers.
  • Adhered to strict safety regulations such as adhering to fire exits, emergency procedures and health and safety policies.
  • Checked shipment pack slips to confirm quantities and correct merchandise in delivery.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Greeted customers to determine wants or needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Retail Assistant

Decjuba
Perth , WA
01.2023 - Current
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Processed payments using cash register, credit card machine and POS system.
  • Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
  • Operated cash registers efficiently during peak hours of business.
  • Managed customer complaints in a professional manner while seeking solutions for resolution.
  • Restocked and organized shelves during slow periods to maintain store appearance.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Engaged with customers and recommended products based on needs and requests.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Kept up-to-date knowledge of all products available in the store.
  • Followed company policies regarding returns, exchanges, refunds and other transactions.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Performed regular inventory checks to ensure accurate stock control.
  • Organized storeroom items neatly on shelves according to size, color or type of item.
  • Explained information about quality, value and style of products to influence customer buying decisions.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Assisted in setting up promotional displays, signage and window displays.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Attended team meetings regularly for updates on new products, promotions or services offered by the store.

Assistant Manager

Yd
Booragoon , WA
03.2023 - 06.2023
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Engaged with customers and recommended products based on needs and requests.
  • Restocked and organized shelves during slow periods to maintain store appearance.
  • Working with KPIs and personal targets
  • Managed daily work assignments by delegating tasks and monitoring progress.
  • Established expectations and motivated crews to consistently meet or beat goals.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Explained information about quality, value and style of products to influence customer buying decisions.
  • Checked shipment pack slips to confirm quantities and correct merchandise in delivery.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Placed special orders or called other local stores to find desired items for customers.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Greeted customers to determine wants or needs.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Answered store and merchandise questions and led customers to wanted items.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Communicated regularly with customers to gain insights into their needs.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained up-to-date knowledge of company products and services.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Delegated daily tasks to team members to optimize group productivity.

House Cleaner

Brigalow Downs
Boyup Brook , WA
02.2023 - 06.2023
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Cleaned homes following specific and detailed protocols and requests.
  • Washed and dried dishes to maintain clean and orderly kitchen.
  • Coordinated home cleaning schedule based on client availability and realistic time constraints.
  • Used natural cleaning products where possible and followed product recommendations to maintain client safety.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
  • Laundered sheets and other bedding, made beds and fluffed pillows.

Salon Coordinator

Maurice Meade
Perth , WA
10.2022 - 12.2022
  • Coordinated salon's master schedule, managing client appointments, personnel schedules and promotional events.
  • Marketed salon products and services to boost overall establishment revenues.
  • Checked members and guests in promptly for appointments.
  • Supervised waiting area to maintain cleanliness and welcoming atmosphere.
  • Anticipated spa and salon guest concerns and addressed each with speed and efficiency.
  • Pleasantly welcomed clients to salon, signed customers in for services and detailed current promotions.
  • Scheduled customers for various salon services, manicures and hairstyling and made suggestions for additional services.
  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Conducted regular meetings to brief employees about salon's success and announce sales goals.
  • Addressed customer problems quickly and according to service standards.
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
  • Maintained cleanliness of the salon area by ensuring that all equipment was properly sanitized before use.
  • Planned promotional events such as special offers or discounts in order to attract new customers.
  • Coordinated with vendors to ensure timely delivery of products and services.

Hairdresser

Soho Society
Perth , WA
10.2021 - 12.2022
  • Washed, colored, cut and styled hair for high volume of clients daily.
  • Maintained cleanliness of salon equipment, tools and work areas.
  • Developed relationships with regular clients by providing excellent customer service.
  • Responded to customer inquiries by phone, email and in person.

Apprentice Hairdresser

Eaton hair salon
Bunbury , WA
11.2021 - 05.2022
  • Worked front desk, sold haircare products and processed payments whenever senior was unavailable.
  • Endorsed salon services and products on social media with current service photos and special pricing updates.
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Responded to customer inquiries by phone, email and in person.
  • Maintained updated knowledge of industry products and chemical composition structure and properties.
  • Drove retail sales through salon product and service promotion, making specific client recommendations.
  • Carried out simple hair treatments under supervision of qualified stylists to gain experience while establishing rapport with clientele.
  • Suggested styles and treatments based on clients' needs and appearances.

Apprentice Hairdresser

Adonia hair studio
Bunbury, WA
11.2020 - 11.2021
  • Kept salon tidy and clean by sweeping away cut hair, washing dirty linens and emptying trash.
  • Maintained stock of clean drying towels by washing and drying laundry during slow business hours.
  • Shampooed and conditioned hair for approximately 30 clients per shift in busy, $300
  • annual revenue-producing salon.
  • Created comfortable salon experiences for clients by offering drinks, snacks and chair adjustments throughout appointments.
  • Endorsed salon services and products on social media with current service photos and special pricing updates.
  • Viewed and analyzed skin to recommend individualized treatment.
  • Worked with senior stylists to create showcase hairpieces to gain professional salon experience and techniques.
  • Prepared bleach, toner and gloss with accurate measurements as requested by senior stylist.
  • Scheduled client appointments.
  • Updated and maintained customer information records and beauty services provided.
  • Kept work stations clean and sanitized scissors, combs and other styling tools.
  • Operated cash registers to receive payments from patrons.
  • Shampooed, conditioned and dried hair and scalp or hairpieces.
  • Responded to customer inquiries by phone, email and in person.
  • Used curlers, rollers and curling irons to press and curl hair.
  • Demonstrated and sold hair care products and cosmetics.
  • Massaged and treated scalp using hands, fingers or vibrating equipment.
  • Bleached, dyed or tinted hair using applicator or brush.
  • Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
  • Developed new styles and techniques.

Hair Salon Assistant

The Room hair co
Boyup Brook, WA
11.2019 - 12.2019
  • Checked in customers for appointments and notified stylists of clients' arrival.
  • Performed relaxing head and scalp massages for customers.
  • Worked with hairstylists to perform general treatments such as [Type].
  • Kept patrons informed of product specials and new releases, suggesting specialized products to regular patrons best suited to hair needs and preferences.
  • Informed clients on healthy hygiene practices to keep hair and scalp clean and healthy without imposing undue stress from excessive product application.
  • Delivered insights on application and removal of hair styling products, informing patrons on uses of various products and effective methods of removal.
  • Identified signs of medically concerning or potentially contagious conditions such as head lice or severe dandruff, advising sufferers to apply remedies or seek treatment.
  • Sanitized and arranged scissors, combs, brushes and other styling tools in addition to sweeping and laundry.
  • Welcomed, seated and prepared clients for services by snapping waterproof drape gown in place.
  • Scheduled appointments for clients by booking time slots based on requested services and stylist availability.
  • Readied foils and mixed color and other chemicals to prepare for hair coloring, bleaching and highlighting.
  • Directed clients to different salon locations, promoted hair products and answered customer questions.
  • Took photos of customer results, products and other salon activities to post on social media to promote business.

Retail Assistant Manager

Anne Thompson
Boyup Brook , WA
08.2016 - 10.2019
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Engaged with customers and recommended products based on needs and requests.
  • Restocked and organized shelves during slow periods to maintain store appearance.
  • Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
  • Offered friendly greetings and assistance to incoming customers.
  • Established good customer relations and excellent service to build and retain loyal customers.
  • Managed cash register operations using POS system and processed sales and returns.
  • Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.
  • Explained company's product and service offerings to clients, enabling each to choose options best fitting personal needs.
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Processed sales transactions via cash register and telephone orders.
  • Trained staff to have extensive product knowledge and upselling skills.
  • Cultivated loyal customer base by providing excellent customer service.
  • Positively impacted product relevance through careful distribution, merchandising and display techniques.
  • Managed special store projects to improve store-wide processes and operations.
  • Communicated with patrons to offer friendly service and determine needs.
  • Greeted customers and offered assistance in finding needed items.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Recruited and trained new employees to meet job requirements.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Produced thorough, accurate and timely reports of project activities.

Education

Completion of Up To Year 9 -

Boyup Brook District High School
Boyup Brook
12.2018

Skills

Time management

Customer service

Interpersonal communication

Leadership

Organisation

High quality work driven

Pride in appearance

Attention to detail

Writing

High enthusiasm to learn and succeed

Strong verbal communication

Adaptability

Decision making

  • Store Policies and Procedures
  • Excellent Written and Verbal Communication
  • Merchandising and Display
  • Attention to Detail
  • Merchandise Recommendations
  • Building Customer Relationships and Loyalty
  • Meeting Sales Goals
  • Exceeding Customer Expectations
  • Flexible Hours
  • Adaptable and Flexible
  • Available Nights, Weekends and Holidays
  • Store Organization
  • Cleaning and Sanitizing
  • Verbal and Written Communication
  • Creative Thinking
  • Time Management
  • Dressing Room Assistance
  • Reliable and Responsible
  • Honest and Dependable
  • Cash Handling
  • Relationship Building
  • Team Cooperation
  • Positive Customer Engagement
  • Register Opening and Closing
  • Product Merchandising
  • POS System Operation
  • Loss Prevention
  • POS Systems
  • Payment Processing
  • Complex Problem-Solving
  • Product Knowledge
  • Retail Merchandising
  • Building Customer Loyalty
  • Documentation and Reporting
  • Written Communication
  • Team Leadership
  • Organizational Skills
  • Computer Proficiency and Microsoft Office
  • Goal-Driven
  • Goal Setting
  • Professionalism
  • Multitasking
  • Analytical Skills
  • Reliability
  • Strong Communication and Interpersonal Skills
  • Customer Service
  • Adaptability and Flexibility
  • Safety and Cleanliness Standards
  • Retail Metrics and Goals
  • Inventory Tracking
  • Order Processing

Kind Regards

Havana Armani

Timeline

Retail Assistant

Honey birdette
09.2023 - Current

Assistant Manager

Yd
03.2023 - 06.2023

House Cleaner

Brigalow Downs
02.2023 - 06.2023

Retail Assistant

Decjuba
01.2023 - Current

Salon Coordinator

Maurice Meade
10.2022 - 12.2022

Apprentice Hairdresser

Eaton hair salon
11.2021 - 05.2022

Hairdresser

Soho Society
10.2021 - 12.2022

Apprentice Hairdresser

Adonia hair studio
11.2020 - 11.2021

Hair Salon Assistant

The Room hair co
11.2019 - 12.2019

Retail Assistant Manager

Anne Thompson
08.2016 - 10.2019

Completion of Up To Year 9 -

Boyup Brook District High School

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Havana Armani