- Sustainable Business Solutions
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- Industry Blog Reading
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Haven Xu
VIC
Summary
Dynamic Sales Professional with a demonstrated history of enhancing organizational productivity through strategic administrative management and process optimization.Currently driving corporate sales growth at Sweet Mickie through strategic client partnerships and innovative product development initiatives. Proven track record in managing end-to-end sales processes, from client consultation and custom product development to order fulfillment and account maintenance. Strong background in administrative efficiency to manage complex scheduling, coordinate multi-departmental communications and deliver high-impact administrative support in fast-paced corporate environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Account Manager
Sweet Mickie
01.2024 - Current
- Secured 6 of the company's 10 largest deals in 5-year history within 9 months
- Generated $700K in annual revenue through strategic management of key accounts including Qantas, ANZ, CBA, Unilodge, and Metricon
- Achieved consistent 30-40% quarterly sales growth through effective client relationship management and innovative product solutions
- Spearheaded development of seasonal corporate gift ranges, resulting in 35% increase in holiday season orders
- Successfully managed peak seasons handling 100+ corporate gift orders monthly while maintaining 100% on-time delivery
- Collaborated with production team and designers to create customized solutions for major clients, including ANZ's employee appreciation program
- Implemented comprehensive tracking systems using Microsoft Office Suite and Monday.com, optimizing project coordination and interdepartmental communication
- Maintained detailed customer database ensuring accurate tracking of client preferences and order histories
Project Coordinator
Zeke Consulting Group
02.2023 - 01.2024
- Rapidly promoted to manage flagship projects (Footscray Hospital, Bridge Water, WOVA) after successfully coordinating ~50 projects across Australia with Tier 1 & 2 builders
- Interpreted structural and architectural drawings to facilitate effective collaboration between internal engineers and external stakeholders, ensuring accurate project execution and compliance with Australian standards
- Established and maintained strong relationships with diverse stakeholders while streamlining documentation control processes through Monday.com, Aconex, and Procore platforms
- Developed progress and RFI tracking dashboards and implemented man-hour estimation systems, significantly improving team productivity and workflow efficiency across 6 detailing teams
Duty Manager
Woolworths
12.2020 - 02.2023
- Managed daily store operations and resolved customer complaints while maintaining positive relationships
- Conducted comprehensive training programs for new team members, including product knowledge and service standards
- Implemented new system features during store opening, delivering one-on-one training to ensure smooth adoption
- Maintained detailed documentation of incidents and key performance metrics for senior management review
Education
Master of Engineering - Chemical Engineering
University of Melbourne
Parkville, VIC12-2019
Bachelor of Engineering Technology - Chemical Engineering
Dalian University of Technology
Dalian China06-2013
Skills
- Client relationship building
- Sales strategy development
- Lead prospecting
- Customer-oriented
- Empathy and rapport building
- Goal-oriented mindset
- Technical concept interpretation and communication
Certification
- Google Data Analytics Specialization – Google
- Excel Skills for Business Specialization - Coursera
- White Card
Interests
Timeline
Sales Account Manager
Sweet Mickie
01.2024 - Current
Project Coordinator
Zeke Consulting Group
02.2023 - 01.2024
Duty Manager
Woolworths
12.2020 - 02.2023
Master of Engineering - Chemical Engineering
University of Melbourne
Bachelor of Engineering Technology - Chemical Engineering
Dalian University of Technology
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