Havia Robertson
Dee Why,Australia
Summary
A compassionate and dedicated individual with a strong desire to pursue a career in youth work. While my formal experience in the field is limited, I have gained valuable experience through volunteering at Mosman Youth Centre, work placement and studies. I have a naturally approachable and empathetic nature and bring excellent interpersonal and communication skills with a deep passionate about making a meaningful impact on young people's lives.
Overview
9
9
years of professional experience
Work History
Youth Volunteer
Mosman Youth Centre
Mosman, NSW
03.2025 - Current
- Created a safe environment for youth volunteers to express themselves freely.
- Developed educational materials about the importance of volunteering.
- Coordinated and supervised group activities.
- Built rapport.
- Practised active listening and communication skills.
Work Placement Experience
WAYS Youth and Family
- Facilitated training sessions.
- Supported youth with basic services and needs.
- Handling front desk/reception.
- Shadowing social workers in group support sessions.
- Built rapport and maintained professional relationships.
Disability Support Worker
Northside Enterprise
- Facilitating group support programs
- Assisting with daily tasks
- Working closely with clients to support their needs
- Encouraging independent skills
- Problem-solving
- Focused on clients needs with a client centred approach
Waitress
Ruby Lane Wholefoods
Manly, NSW
02.2025 - Current
- Provided exceptional service in fast-paced venue.
- Cooperating seamlessly within a team environment
- Provided accurate change for cash transactions using a cash register system.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Assisted in seating guests at tables or booths.
- Checked back with customers throughout meal service to ensure satisfaction.
- Bussed tables as needed during peak hours.
- Served alcoholic beverages responsibly in accordance with state laws.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Took orders for food and drinks and delivered them to guests.
- Answered questions about menu items, ingredients, and pricing.
- Handled cash, cashing up tills and writing reports
- Trained new employees to perform duties.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Butchers Assistant
The Butcher and The Chef
Manly, NSW
02.2016 - Current
- Provided exceptional customer service in a fast paced, high performance environment.
- Managed food preparation, cooking, and window rotation for optimal product display.
- Acted as shift supervisor in the manager’s absence, overseeing daily operations and ensuring team performance and customer satisfaction.
- Advised customers on selecting appropriate cuts based on their cooking needs and recipes.
- Strong knowledge of various meat cuts and preparation methods.
- Processed phone orders and followed up to ensure customer satisfaction.
- Maintained cleanliness and hygiene standards throughout the work environment.
- Utilised slicer machine safely and independently for deli operations.
- Applied basic knife skills for chicken preparation and portioning.
- Demonstrated knowledge of various cured deli meats to enhance customer offerings.
Waitress/Supervisor
House Made Hospitality (This Way Canteen)
Circular Quay, NSW
08.2022 - 07.2024
- Delivered exceptional customer service while managing fast-paced dining environment in a high performance venue.
- Participated in onboarding and training of new staff to ensure smooth integration and adherence to service standards.
- Acted as shift supervisor in the manager’s absence, overseeing daily operations and ensuring team performance and customer satisfaction.
- Cooperating seamlessly as a team.
- Handled cash transactions and reconciled tills, generating accurate financial reports.
- Greeted guests, arranged seating, and ensured prompt service for optimal guest experience.
- Cleared tables and maintained cleanliness and organisation of the venue, floors and dining areas.
- Executed food and beverage running duties, including service of alcohol.
- Resolved guest complaints effectively, demonstrating strong problem-solving skills.
- Strongly focused on attention to detail.
- Won floor person of the year (2023) for outstanding performance and organisation of floor.
Retail Assistant
General Pants
Warringah Mall, NSW
04.2019 - 08.2019
- Delivered exceptional customer service to address inquiries and fulfill needs.
- Executed sales transactions efficiently using POS systems for processing payments and returns.
- Bagged and wrapped merchandise according to customer preferences, enhancing satisfaction.
- Tagged merchandise accurately to maintain inventory organisation and visibility.
- Supported customers throughout sales process, offering assistance with product selection.
- Maintained merchandise displays to attract customers and promote sales opportunities.
- Provide knowledge on different brands of clothing.
Deli Supervisor
Salt, Meats, Cheese
Bondi Junction, NSW
07.2018 - 01.2019
- Prepared and packaged products for customer orders efficiently.
- Maintained high hygiene standards throughout food handling processes.
- Monitored product dates and implemented proper rotation protocols.
- Took special orders for event catering and platters, ensuring customer satisfaction.
- Weighed and portioned food items accurately to meet quality standards.
- Handled customer conflicts professionally to resolve issues effectively.
- Answered telephone inquiries promptly, providing relevant information.
- Rearranged stock to optimize storage space and accessibility.
Education
Diploma - Family and Community Services
TAFE
04.2021
Certificate III - Family and Community Services
WAYS Youth And Family
NSW12-2019
Certificate II - Family and Community Services
WAYS Youth and Family
04.2018
Skills
- Organisational skills
- Time management
- Communication skills
- Problem solving
- Attention to detail
- Emotional intelligence
- Client-centred
- Empathetic communication and active listening
- Strong interpersonal skills
- Non-judgmental approach
- Building rapport
- Conflict resolution and de-escalation
- Problem solving
- Team collaboration
- Maintaining professional boundaries
- Cultural sensitivity and inclusion
References
Tom Kaiser: The Butcher and the Chef, Manly, Sydney
- 0412 478 422
Caroline Armstrong: This Way Canteen, Circular Quay, Sydney
- 0416 855 540
Timeline
Youth Volunteer
Mosman Youth Centre
03.2025 - Current
Waitress
Ruby Lane Wholefoods
02.2025 - Current
Waitress/Supervisor
House Made Hospitality (This Way Canteen)
08.2022 - 07.2024
Retail Assistant
General Pants
04.2019 - 08.2019
Deli Supervisor
Salt, Meats, Cheese
07.2018 - 01.2019
Butchers Assistant
The Butcher and The Chef
02.2016 - Current
Work Placement Experience
WAYS Youth and Family
Disability Support Worker
Northside Enterprise
Diploma - Family and Community Services
TAFE
Certificate III - Family and Community Services
WAYS Youth And Family
Certificate II - Family and Community Services
WAYS Youth and Family
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