Professional Summary
Overview
Work History
Education
Skills
Timeline

Hawa Abdirahman

Probe
Melbourne
4
years of professional experience

Dynamic customer service professional with proven problem-solving skills, honed at Probe, where I effectively resolved inquiries and enhanced client satisfaction. Adept in data entry and call center operations, as well as receptionist environments. I consistently improved response times and collaborated with teams to elevate service quality, ensuring a positive experience for all customers.

Work History

Call Center Representative

9 Months
Probe | 11.2025 - Current
  • Provided exceptional customer service by addressing inquiries and resolving issues effectively.
  • Handled high call volumes while maintaining a positive and professional demeanor.
  • Collaborated with team members to improve response times and service quality.

Retail Worker

2 Years 7 Months
Kmart | 10.2022 - 05.2025
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Operated cash register, processed transactions accurately, and handled customer payments efficiently.
  • Maintained organized merchandise displays to promote product visibility and increase sales potential.
  • Collaborated with team members to achieve store goals and drive customer satisfaction initiatives.

Receptionist

10 Months
MAO CARE | 01.2024 - 11.2024
  • Greeted and assisted patients, ensuring a welcoming environment.
  • Managed multi-line phone system, directing calls to appropriate departments.
  • Scheduled appointments efficiently, optimizing office workflow and patient scheduling.
  • Processed patient information and maintained accurate records in electronic health systems.

Receptionist

1 Year 10 Months
Oceania Travel Agency | 01.2023 - 11.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Addressed patient inquiries promptly, enhancing overall satisfaction with services provided.
  • Answered phone promptly and directed incoming calls to correct offices.

Education

- Law And Business

Royal Melbourne Institute of Technology | Melbourne, VIC | 11.2029

High School Diploma

Ilim College Of Australia | Melbourne, VIC | 11.2025

Skills

Problem-solving skills
Customer support
Data entry
Customer service
Verbal and written communication
Inbound phone calls
Call center operations
Resolving issues
Communicating with clients

Timeline

Call Center Representative

Probe
11.2025 - CurrentRead More

Receptionist

MAO CARE
01.2024 - 11.2024Read More

Receptionist

Oceania Travel Agency
01.2023 - 11.2024Read More

Retail Worker

Kmart
10.2022 - 05.2025Read More

Royal Melbourne Institute of Technology

from Law And Business
Read More

Ilim College Of Australia

High School Diploma
Read More
Hawa Abdirahman