Summary
Overview
Work History
Education
Skills
Timeline
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Hawa Akbar

Auburn

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Veolia
11.2023 - 01.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Taking inbound and outbound calls with residents who need to book in rubbish collections.
  • Dealing with complaints of residents who's bins were not picked up or broken.

Administrative Assistant

Australian Taxation Office
01.2019 - 04.2022
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Managed filing system, entered data and completed other clerical tasks.
  • Taking care of my own team answering questions and answering
  • Dealing with complaints and enquires of Residents and assisting them with the correct answers.

Education

Bachelor of Education - Education

Swinburne University of Technology
Melbourne, VIC
01.2023

Skills

  • Staff Training
  • Business Development Understanding
  • Stocking and Replenishing
  • Quick learner with strong ability to adapt to new concepts and tasks
  • proven capability to juggle multiple responsibilities concurrently, ensuring efficient task management

Timeline

Customer Service Representative

Veolia
11.2023 - 01.2024

Administrative Assistant

Australian Taxation Office
01.2019 - 04.2022

Bachelor of Education - Education

Swinburne University of Technology

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Hawa Akbar