Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic
Hawar Mohammed

Hawar Mohammed

Perth,WA

Summary

I love helping elderly people I can :


  • caring for the daily needs of the elderly
  • working while displaying cultural sensitivity
  • communicating with frail and confused patients
  • supporting new residents
  • building trust and demonstrating compassion


Overview

20
20
years of professional experience

Work History

Customer Service Cashier

Mirrabooka Fresh
11.2022 - Current
  • Streamlined the checkout process for faster service and improved customer experience.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.


Customer Service Representative

My Happy Face
08.2018 - 10.2022
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Handled customer inquiries and suggestions courteously and professionally.

TV Presenter

Rudaw Media Network
05.2016 - 05.2018


  • Deployed to news events locales to provide on-the-ground broadcast solutions and news coverage.
  • Maintained high ethical standards in reporting, adhering to strict journalistic guidelines and ensuring all content was accurate, fair, and balanced.
  • Collaborated with producers to develop innovative show segments for captivating viewers and boosting ratings.
  • Covered special events and breaking news with eye for detail and tenacious pursuit of important information.


Radio Host

Nawa Radio
01.2004 - 04.2016


  • Conducted insightful interviews with guests, providing valuable information and entertainment to listeners.
  • Assisted advertisers in reaching their target market through tailored ad placements during prime listening hours.
  • Announced station programming information, schedules and station breaks.
  • Delivered live reports from community events, showcasing local culture and happenings on the radio platform.
  • Crafted original scripts for commercial and promotional spots, advertising radio station sponsors.


TV Presenter

Kurdsat
01.2010 - 03.2012
  • Deployed to news events locales to provide on-the-ground broadcast solutions and news coverage.
  • Maintained professionalism under pressure, consistently delivering top-notch performances despite unforeseen challenges or tight deadlines.
  • Collaborated with producers to develop innovative show segments for captivating viewers and boosting ratings.
  • Broadcasted and blind read copy for advertisements and breaking news developments.

Education

Cert III - Individual Support (Ageing And Disability)

Australian College of Community Services & Care
Brisbane, QLD
09.2024

Course - Conduct Manual Tasks Safely

Amana Living Training Institute
Perth, WA
02.2024

Course - First Aid

Just Careers Training
Perth
02.2024

Certificate II - English

Melbourne Polytechnic
Epping, VIC
2022

Certificate I - English

Melbourne Polytechnic
Epping, VIC
2019

Diploma - Media

Sulamani Institute Technology
Sulaimani / Kurdistan
07.2002

Skills

  • Work Task Prioritization
  • Reliable and Responsible
  • Team Collaboration
  • Problem-Solving
  • Adaptable and Flexible
  • Honest and Dependable
  • Relationship Building
  • communication and interpersonal skills
  • empathy
  • patience
  • food handling

Additional Information

I have looking after my Mum and Dad for 7 Years, my Dad had Alzheimer and my Mum have Cancer, I have a good experience with aged people. my experience staying attentive to the needs of patients, skilled at listening attentively to patients' requests, anticipating their needs and creating a welcoming environment for all.

Languages

English
Limited Working
Kurdish
Native or Bilingual
Arabic
Limited Working

Timeline

Customer Service Cashier

Mirrabooka Fresh
11.2022 - Current

Customer Service Representative

My Happy Face
08.2018 - 10.2022

TV Presenter

Rudaw Media Network
05.2016 - 05.2018

TV Presenter

Kurdsat
01.2010 - 03.2012

Radio Host

Nawa Radio
01.2004 - 04.2016

Cert III - Individual Support (Ageing And Disability)

Australian College of Community Services & Care

Course - Conduct Manual Tasks Safely

Amana Living Training Institute

Course - First Aid

Just Careers Training

Certificate II - English

Melbourne Polytechnic

Certificate I - English

Melbourne Polytechnic

Diploma - Media

Sulamani Institute Technology

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Hawar Mohammed