Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hawra Al Janabi

Summary

Highly motivated and experienced customer service worker with exceptional social skills and communication abilities with a keen interest and willingness to undertake any necessary training requirements to gain further employment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista & Till Operator

Bunnings Warehouse
02.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

Grocery Team Member

Sacca's Fine Foods
06.2023 - 02.2024
  • Provided exceptional customer service, answering questions and helping customers locate items.
  • Retrieved items for customers and verified prices.
  • Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
  • Supported store management by performing additional tasks as needed, such as opening or closing procedures.

Grocery Team Member

Coles Group
09.2021 - 07.2022
  • Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
  • Provided exceptional customer service, answering questions and helping customers locate items.
  • Conducted timely price checks for customers while providing knowledgeable recommendations based on their needs.
  • Retrieved items for customers and verified prices.
  • Maintained food safety standards by properly storing perishable items and monitoring expiration dates.
  • Enhanced customer satisfaction by efficiently stocking shelves and maintaining a clean store environment.

Education

High School Diploma -

Roxburgh College
Roxburgh Park, VIC
11.2023

Skills

Exceptional customer service skills

Mature, responsible and reliable

Bilingual – Fluent in Arabic and English

High level of communication and interpersonal skills

Self-motivated, able to use initiative to complete set tasks

Able to work both within a team environment and independently

Cash Handling

Opening and closing duties

Hospitality service expertise

Sales expertise

Certification

Victorian RSA Certificate - 2022

Hospitality II Certificate - 2023

Victorian Certificate of Education - 2023



AVAILABILITY

Available to work upon request.

Timeline

Barista & Till Operator

Bunnings Warehouse
02.2024 - Current

Grocery Team Member

Sacca's Fine Foods
06.2023 - 02.2024

Grocery Team Member

Coles Group
09.2021 - 07.2022

High School Diploma -

Roxburgh College

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Hawra Al Janabi