HAYAT FARAH
Melbourne,Victoria
Summary
Enthusiastic and detail-oriented student with excellent communication and organizational skills. Able to manage multiple tasks efficiently, providing friendly and professional customer service. Quick to learn new processes and adept at handling administrative tasks, including scheduling, answering calls, and managing office systems. Eager to contribute to a dynamic team and develop further professional skills in a receptionist role
Overview
4
4
years of professional experience
Work History
Store Team Member
Kmart
10.2020 - 08.2021
- Arranged and display merchandise to promote sales
- Greeted customers and ascertained what each customer wanted and needed
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
- Opened and closed cash registers, balanced cash drawers and made deposits
- Exchanged merchandise for customers and accepted returns
- Watched for and recognized security risks and thefts
- Cleaned shelves, counters and tables
- Answered questions regarding store and merchandise.
Pick Packer
Oztaff Recruitment
02.2022 - 07.2022
- Kept records on use and damage of stock and stock-handling equipment
- Itemized and total customer merchandise selection at checkout counter, using cash register and accepted cash and charge card for purchases
- Stocked shelves, racks and cases with new or transferred merchandise
- Cleaned display cases, shelves and aisles
- Packed customer purchases in bags or cartons.
Pick Packer
Asap Recruitment
11.2021 - 01.2022
- Disposed of damaged or defective items
- Packed customer purchases in bags and cartons
- Recommended disposal of excess, defective and obsolete stock
- Used forklifts and pallet jacks to transport items to staging areas or loading docks
- Used ID tags, stamps and electronic marking tools to mark stock items.
Inbound Call Center Agent
Acquire BPO
11.2022 - 01.2023
- Improved customer satisfaction levels by promptly addressing inquiries and resolving issues.
- Developed a strong rapport with customers, ensuring repeat business and positive feedback.
- Provided exceptional service by actively listening to customer concerns and offering tailored solutions.
- Reduced call waiting times through efficient handling of inbound calls and effective problem-solving skills.
Customer Service Representative
Probe Management
10.2023 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service Representative
TSA Group
01.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducted thorough policy reviews for existing clients, identifying gaps in coverage and recommending appropriate solutions.
- Increased customer satisfaction ratings through timely claims processing and consistent communication with clients.
- Finalized sales and collected necessary deposits.
- Calculated premiums and established payment methods for sales.
Education
Bachelor of Health Science -
La Trobe University
Melbourne, VIC05-2026
St. albans Secondary College
12.2021
Skills
- Efficient and reliable team player
- Manage Time well
- Ability to work under pressure
- Team member development
- Ability to multitask
- Customer Service
Languages
Somali
Native or Bilingual
Timeline
Customer Service Representative
TSA Group
01.2025 - Current
Customer Service Representative
Probe Management
10.2023 - 01.2024
Inbound Call Center Agent
Acquire BPO
11.2022 - 01.2023
Pick Packer
Oztaff Recruitment
02.2022 - 07.2022
Pick Packer
Asap Recruitment
11.2021 - 01.2022
Store Team Member
Kmart
10.2020 - 08.2021
Bachelor of Health Science -
La Trobe University
St. albans Secondary College
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