Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Hayato Nagata

Richmond,VIC

Summary

Having a diligent attitude while thriving on new challenges. Providing high-quality service for increased customer satisfaction and business retention. Thrives in fast-paced environments, ready to improve internal processes for easy cross-functional support. A team player who is happy to offer new employees advice on the best practices for managing demanding workloads, without sacrificing service quality. Accommodating customer support with a documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with a successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

10
10
years of professional experience

Work History

Customer support representative/Senior specialist/knowledge and learning coordinator

Easygo
01.2022 - Current
  • Developed and maintained customer support manuals to enhance agent understanding, based on analysis of customer support user satisfaction data and tag counts.
  • Support the escalated complaints team by handling complaint inquiries.
  • Evaluate agents' tickets to improve their customer support knowledge and customer satisfaction.
  • Participated in the onboarding process for new hires.
  • Provided problem-solving assistance and guidance to fellow team members.
  • Conducted [Specify type of evaluation, e.g., performance evaluations, quality assessments] of agent performance.
  • Utilised HTML and CSS for payment processing when initially started.

Waiter and runner

Minamishima
02.2021 - 01.2022
  • Company Overview: Japanese Fine Dining Sushi Restaurant
  • Providing attentive and considerate customer service.
  • Japanese Fine Dining Sushi Restaurant

Cashier and Kitchen Hand

Frushi
06.2020 - 08.2020
  • Company Overview: Japanese sushi shop
  • Quality checks to ensure processing is conducted in compliance with the company's standards of hygiene and food safety.

Kitchen Hand

Neko Neko
09.2018 - 03.2020
  • Company Overview: Japanese Restaurant
  • Collaborating with any other members closely, maintaining back-of-house stock areas with supplies, and replenishing stock as needed.

Help Desk Operator/senior Position

Transcosmos
Tokyo, JP
04.2015 - 07.2018
  • Company Overview: IT Company
  • Training new coworkers, making documents for clients, and manuals for fellow team members.
  • Supporting another member of my team with troubleshooting, acting as a point of escalation, complaint handling and QA.

Education

Diploma of TESOL -

ANIBT
09.2021

Australian National College of English
03.2020

Embassy English language
08.2019

Bachelor of Commerce -

Chiba University of Commerce
Japan
03.2015

Skills

  • Knowledge management
  • Performance evaluation
  • Training experience
  • Customer Service Excellence
  • Proficient in CSS and HTML
  • High understanding of Excel and PowerPoint
  • Customer Communication and Empathy
  • Data Management
  • Analytical skill
  • Technical Support and Assistance
  • Organizational Skills
  • Collaborative Environments

Personal Information

Visa: Permanent residence

Timeline

Customer support representative/Senior specialist/knowledge and learning coordinator

Easygo
01.2022 - Current

Waiter and runner

Minamishima
02.2021 - 01.2022

Cashier and Kitchen Hand

Frushi
06.2020 - 08.2020

Kitchen Hand

Neko Neko
09.2018 - 03.2020

Help Desk Operator/senior Position

Transcosmos
04.2015 - 07.2018

Diploma of TESOL -

ANIBT

Australian National College of English

Embassy English language

Bachelor of Commerce -

Chiba University of Commerce

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Hayato Nagata