Haydee Van Den Berg

Front Desk Receptionist

• Greeted customers warmly and made them feel welcome.
• Provided support to customers regarding memberships, cancellation and suspension policies, and any other general questions.
• Answered incoming calls, assisted customer to the best of my ability and redirecting customers to the appropriate manager when needed.
• Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
• Performed data entry into computer systems to maintain accurate records of customer information.
• Using Microsoft Outlook, Word and Excel daily for emails, documents and spreadsheets.
• Restocking merchandise and products, always keeping the front desk looking organized and clean.

Studio Manager

• Ensured compliance with industry standards and best practices in media production.
• Developed individualized Pilates programs for clients based on their goals and abilities.
• Demonstrated proper form and technique while providing verbal cues and physical adjustments to ensure safety during exercise sessions.

• Greeted patients, provided them with necessary paperwork, and verified insurance information.
• Answered incoming calls, scheduled appointments, and confirmed patient visits.
• Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
• Collected payments from patients in accordance with established policies and procedures.
• Provided assistance to dentists during dental treatments and procedures as needed.
• Assisted in maintaining a clean reception area by tidying up furniture or vacuuming carpets regularly.
• Took customer payments and billed insurance companies for remaining balance.

• Taught high-energy, instructor-led exercise classes designed to improve cardiovascular health, muscular strength, and flexibility.
• Developed class plans for each session based on fitness level of participants.
• Encouraged members to reach their fitness goals through motivation and positive reinforcement.

• Performed cashier duties such as taking orders, collecting payments and providing change.
• Restocked kitchen supplies including food products and utensils.
• Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
• Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.