Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
References
Hobbies and Interests
Certification
Timeline
Generic

Madison Hansell

Wollongong,NSW

Summary

I believe I am a dependable employee, successful providing fast, high-quality customer service to guests in a restaurant, bar or customer service setting. I am adaptable, professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. I have my RSA and RCG.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Dominos Pizza Inc.
03.2021 - Current
  • Promoted to Assistant Store Manager in May 2023.
  • Complete knowledge and understanding of all front and back of house operations.
  • Assists in recruiting, hiring and training of team members.
  • Manages opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
  • Maintains positive customer relationships by responding quickly to customer service inquiries.
  • Supervises and evaluated 15 staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processes payments for credit and debit cards and returned proper change for cash transactions.
  • Responds to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reconciles daily sales transactions to balance and log day-to-day revenue.
  • Schedules employees for shifts, taking into account customer traffic and employee strengths.
  • Verifies inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Creates and provides weekly work schedules to employees.
  • Trains new employees on proper protocols and customer service standards.

Wait Staff Member

Arials Cafe
05.2022 - 12.2022


  • Waiting and reset tables to keep restaurant and work areas clean.
  • Barista trained.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Cultivated warm relationships with regular customers.
  • Assisted in food preparation as directed while following instructions to meet specific dietary needs.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Utilised communication practices with kitchen staff to deliver customer meals in timely manner.

Crew Member

McDonalds, Fairy Meadow
07.2019 - 04.2021


  • Worked front counter, drive-thru and other areas.
  • Barista trained for McCafé orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Trained new team members on procedures, customer service, and sales techniques.

Education

High School Diploma -

Woonona High School
Woonona, NSW
10.2023

Skills

  • Excellent customer service ability
  • Sound understanding of teamwork and ability to take direction
  • Barista trained
  • Ability to work independently
  • Excellent verbal communication skills
  • Confident public speaking ability

Accomplishments

  • 2022/23 - Volunteered for Frame Running Wollongong Inc. Frame Running Wollongong (FRW) is a not-for-profit community activity created to support children in the Illawarra with a disability or impaired balance by providing a sporting service where they feel safe, secure, supported and equal.
  • 2018 - Represented Redbacks Oz tag State Titles
  • 2018 - Berkeley League Tag Grand Final Champions
  • 2017 - Dux of Berkeley West Primary School


Personal Information

  • Date of Birth: 29/05/2005
  • Fully Vaccinated
  • Drivers License: Current Provisional 2 New South Wales Drivers License

References

  • Ella Leadbeatter, Dominos Store Manager, ella.leadbeatterr@hotmail.com, 0423570447
  • Madison Chapman, Year 12 Adviser, madison.bramley@det.nsw.edu.au, 0431269063
  • Renee Jurgielan, Director, Frame Running Wollongong Inc., renee@framerunningwollongong.org.au, 0402850593

Hobbies and Interests

  • Maintaining fitness
  • Art
  • Outdoor activities
  • Cooking

Certification


  • 2023 - Completed RSA
  • 2023 - Completed RSG


Timeline

Wait Staff Member

Arials Cafe
05.2022 - 12.2022

Assistant Store Manager

Dominos Pizza Inc.
03.2021 - Current

Crew Member

McDonalds, Fairy Meadow
07.2019 - 04.2021

High School Diploma -

Woonona High School

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Madison Hansell