Madison Hansell
Wollongong,NSW
Summary
I believe I am a dependable employee, successful providing fast, high-quality customer service to guests in a restaurant, bar or customer service setting. I am adaptable, professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. I have my RSA and RCG.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Dominos Pizza Inc.
03.2021 - Current
- Promoted to Assistant Store Manager in May 2023.
- Complete knowledge and understanding of all front and back of house operations.
- Assists in recruiting, hiring and training of team members.
- Manages opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
- Maintains positive customer relationships by responding quickly to customer service inquiries.
- Supervises and evaluated 15 staff to help improve skills, achieve daily objectives, and attain advancement.
- Processes payments for credit and debit cards and returned proper change for cash transactions.
- Responds to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciles daily sales transactions to balance and log day-to-day revenue.
- Schedules employees for shifts, taking into account customer traffic and employee strengths.
- Verifies inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Creates and provides weekly work schedules to employees.
- Trains new employees on proper protocols and customer service standards.
Wait Staff Member
Arials Cafe
05.2022 - 12.2022
- Waiting and reset tables to keep restaurant and work areas clean.
- Barista trained.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilised communication practices with kitchen staff to deliver customer meals in timely manner.
Crew Member
McDonalds, Fairy Meadow
07.2019 - 04.2021
- Worked front counter, drive-thru and other areas.
- Barista trained for McCafé orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
Education
High School Diploma -
Woonona High School
Woonona, NSW10.2023
Skills
- Excellent customer service ability
- Sound understanding of teamwork and ability to take direction
- Barista trained
- Ability to work independently
- Excellent verbal communication skills
- Confident public speaking ability
Accomplishments
- 2022/23 - Volunteered for Frame Running Wollongong Inc. Frame Running Wollongong (FRW) is a not-for-profit community activity created to support children in the Illawarra with a disability or impaired balance by providing a sporting service where they feel safe, secure, supported and equal.
- 2018 - Represented Redbacks Oz tag State Titles
- 2018 - Berkeley League Tag Grand Final Champions
- 2017 - Dux of Berkeley West Primary School
Personal Information
- Date of Birth: 29/05/2005
- Fully Vaccinated
- Drivers License: Current Provisional 2 New South Wales Drivers License
References
- Ella Leadbeatter, Dominos Store Manager, ella.leadbeatterr@hotmail.com, 0423570447
- Madison Chapman, Year 12 Adviser, madison.bramley@det.nsw.edu.au, 0431269063
- Renee Jurgielan, Director, Frame Running Wollongong Inc., renee@framerunningwollongong.org.au, 0402850593
Hobbies and Interests
- Maintaining fitness
- Art
- Outdoor activities
- Cooking
Certification
- 2023 - Completed RSA
- 2023 - Completed RSG
Timeline
Wait Staff Member
Arials Cafe
05.2022 - 12.2022
Assistant Store Manager
Dominos Pizza Inc.
03.2021 - Current
Crew Member
McDonalds, Fairy Meadow
07.2019 - 04.2021
High School Diploma -
Woonona High School