Hayden Boyd
Moorooka,QLD
Summary
Proven in enhancing customer loyalty at JB Hi-Fi through exceptional service and problem-solving skills, I excel in fostering teamwork and effective communication, which has been supplemented by my involvement in team sports. My background in fast-paced and high intensity environments has honed my time management and dispute mediation abilities, driving productivity and collaboration across teams.
Overview
9
9
years of professional experience
Work History
Sales Associate
JB Hi-Fi
10.2019 - Current
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained calm demeanour and professionally managed issues with exceptional problem solving skills in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent customer service.
Fast Food Team Leader
Hungry Jack's
06.2017 - 10.2019
- Facilitated smooth communication between front-of-house and back-of-house teams, optimizing productivity levels during peak service hours.
Fast Food Worker
KFC
09.2015 - 06.2017
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
- Gained effective customer service and dispute resolution skills.
Education
Bachelor of Fine Arts/Bachelor of Law (Honours) -
Queensland University of Technology
Brisbane, QLD12-2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Dispute mediation
- Verbal and written communication
Awards
- Rotary Citizenship Award 2018
- Recipient of the ADF Long Tan Youth Leadership & Teamwork Award 2018
Timeline
Sales Associate
JB Hi-Fi
10.2019 - Current
Fast Food Team Leader
Hungry Jack's
06.2017 - 10.2019
Fast Food Worker
KFC
09.2015 - 06.2017
Bachelor of Fine Arts/Bachelor of Law (Honours) -
Queensland University of Technology
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