Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Additional Information
Timeline
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Hayden Cooper

Hospitality
Pialba,QLD

Summary

I would like to be part of a team that is friendly and kind towards customers and fellow workers. I would like to work with customers so that I may further my interpersonal skills and my customer service skills. I have reliable customer service skills through my years of retail work. I am a hard-working, passionate, energetic and fun person to be around that just wants the best for each customer and worker

Overview

4
4
years of post-secondary education
3
3
years of professional experience

Work History

Customer Service

Casual Caterer
Townsville, QLD
01.2020 - 03.2020
  • Answered constant flow of customer calls with up to 3 calls in queue per minute.
  • Communicated with vendors regarding back order availability, future inventory and special orders.

Coca Cola Amatil
1 1 - 02.2017
  • Delivery and removal of Coca Cola equipment.
  • Maintain paperwork.
  • Travel between Cairns, Mackay and Mt Isa and surrounding districts.

Paid Volunteer

Green Army
02.2016 - 08.2016
  • Conservation Volunteers Australia – Pallarenda, Queensland.
  • Basic Land Care Management to rejuvenate lands that had been damaged through pollution and disaster.
  • Weed Control to stop any overgrowth of unwanted plants.

Townsville Aviation College
Townsville, Queensland
11.2014 - 11.2014
  • Aircraft Maintenance to ensure the Aircraft was suitable for flights.
  • Loading and Unloading of Cargo.

Volunteer

Bundaberg Midtown Marina
Bundaberg, Queensland
01.2010 - 01.2013
  • Handling of Money and Products to learn proper business procedures.
  • Shop Maintenance to keep the store looking clean for customers and workers.

Volunteer

CSIRO Scientific Environmental
04.2009 - 07.2010
  • Built Greenhouses according to specifications to allow plants to grow.
  • Worked with a team and by myself.

Food Prep

Domino's Aitkenvale/Kirwan/North Ward
09.2018 - 1 1
  • Management of multiple stores.
  • End/Start of day Paperwork.
  • High level of Customer Service.
  • Closing and Opening of multiple stores Truck Drivers Offsider.

Education

Calvary Christian College
Townsville, QLD
01.2013 - 01.2015

Certificate III in Hospitality [SIT30616] - Hospitality

Allara Training
Townsville, QLD
11.2018 - 04.2019

ICA20111] Certificate II Information, Digital Media And Technology -

Bundaberg North State High School
Bundaberg, QLD
01.2011 - 01.2013

Skills

Reliable

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Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Supervised team of up to 15 staff members.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information

Aside from my several years of working in the Hospitality/Retail side of the workforce, I have experience in other work as well, through Volunteer work, from Land Care Management, to Nautical and Aeronautical experience as well.

Timeline

Customer Service

Casual Caterer
01.2020 - 03.2020

Certificate III in Hospitality [SIT30616] - Hospitality

Allara Training
11.2018 - 04.2019

Food Prep

Domino's Aitkenvale/Kirwan/North Ward
09.2018 - 1 1

Paid Volunteer

Green Army
02.2016 - 08.2016

Townsville Aviation College
11.2014 - 11.2014

Calvary Christian College
01.2013 - 01.2015

ICA20111] Certificate II Information, Digital Media And Technology -

Bundaberg North State High School
01.2011 - 01.2013

Volunteer

Bundaberg Midtown Marina
01.2010 - 01.2013

Volunteer

CSIRO Scientific Environmental
04.2009 - 07.2010

Coca Cola Amatil
1 1 - 02.2017
Hayden CooperHospitality