Hayden Cousins

Customer Service & Retail Operations

Customer-focused service delivery with a strong ability to exceed expectations

Professional communication and interpersonal skills

Conflict resolution and calm handling of challenging customer situations

Sales support through personalized product recommendations

Building customer loyalty, trust, and long-term relationships

POS systems operation, cash handling, and inventory control

Visual merchandising and product presentation to drive sales

Knowledge of retail policies, pricing, promotions, and payment procedures

Time management and ability to work nights, weekends, and public holidays

Security, Safety & Compliance

Adherence to security standards, organizational policies, and safety procedures

Monitoring security practices to ensure a safe retail environment

Maintaining cleanliness and workplace safety standards

Teamwork & Professional Attributes

Goal-driven with a strong work ethic

Adaptable and flexible in fast-paced environments

Effective team collaboration across diverse work groups

Clear verbal communication and professional presentation

Technical & IT Skills

Help Desk & Technical Support: Issue troubleshooting, customer assistance, and resolution

Windows Operating Systems: System navigation, troubleshooting, and basic administration

Microsoft Office & Microsoft Applications: Word, Excel, Outlook, and productivity tools

Documentation: Clear and structured technical and procedural documentation

Cybersecurity Fundamentals: Awareness of security principles and data protection practices

Network Security & Configuration: Basic networking and security concepts

Virtualization Technologies: Familiar with Oracle VM and virtual environments

Disaster Recovery & Business Continuity: Foundational knowledge

Web Design: Understanding of core web design principles

Python Programming: Familiar with Python fundamentals and ongoing skill development