Hayden Di-candilo
BERKELEY VALE,New South Wales
Summary
Proven leader and effective Crew Trainer at McDonald's, specializing in employee training and customer service excellence. Enhanced team performance and customer satisfaction through comprehensive coaching and mentoring. Skilled in workplace safety and cash handling, achieving high accuracy rates in fast-paced environments. Demonstrated success in fostering team leadership and supervision, ensuring operational efficiency and quality service.
Overview
4
4
years of professional experience
Work History
Crew Trainer
McDonald's
08.2020 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
Back of House Cook
Table 92
01.2024 - 05.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
Education
High School Diploma -
The Entrance Campus,
Bateau Bay, NSW12.2023
Skills
Customer Service
Employee Training
Cash Handling
Team Leadership
Workplace Safety
Active Listening
Coaching and Mentoring
Team leadership and supervision
Timeline
Back of House Cook
Table 92
01.2024 - 05.2024
Crew Trainer
McDonald's
08.2020 - Current
High School Diploma -
The Entrance Campus,
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