Rachelle Edwards

Summary

Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations

Overview

years of professional experience

Work History

Photographer

Rachelle Louise Photography

04.2013 - 12.2020

Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
Utilized natural and artificial lighting to capture desired images and maintain quality.
Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
Captured stunning images by utilizing various lighting techniques and creative compositions.
Developed strong relationships with clients through clear communication and professionalism.
Planned and prepared for on-location and studio shoots.
Delivered high-quality images under tight deadlines, demonstrating strong time management skills.

Call Centre Operator

QK Technologies

02.2007 - 10.2008

Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Collaborated with team members to share best practices and improve overall team performance in meeting targets.

Bakery Assistant

Brumby's

07.2004 - 02.2006

Followed safety and hygiene standards while handling food items.
Participated in daily setup and breakdown of bakery displays.
Maintained clean, organized kitchen to maximize efficiency and food safety.
Washed dishes and sanitized prep area at end of each shift.
Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Checked expiration dates and rotated products to verify freshness and avoid spoilage.
Contributed to customer service by answering questions and providing bakery recommendations.

Education

Diploma Of Child Care And Education -

TAFE QLD, QLD

11.1999

Skills

Problem-solving
Adobe Photoshop
Digital photography
Social media

Customer service
Call centre experience
Ability to learn new skills

Additional Information

I have been a stay at home parent since closing my photography business due to Covid restrictions and am excited to be returning to the work force and building an exciting career moving forward.

Timeline

Photographer - Rachelle Louise Photography

04.2013 - 12.2020

Call Centre Operator - QK Technologies