Hayden Ferrral-Smith
Cowan,NSW
Summary
Multi-talented Event Staff versed in pre-event, event and post-event support. Personable, upbeat and focused on making events successful with efficient and organised support. Ready to apply two years of experience and diverse skills to a new role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Event Team Leader
The Boathouse Group
02.2023 - Current
- Adapted quickly to changing circumstances or unexpected obstacles during events, maintaining composure under pressure while guiding the team toward successful outcomes.
- Spearheaded post-event evaluations, identifying areas of improvement and implementing changes for future success.
- Mentored junior team members, fostering a positive work environment and encouraging career growth opportunities.
- Collaborated with cross-functional teams to deliver well-coordinated events that exceeded client expectations.
- Optimized team performance by establishing clear goals and monitoring progress throughout event planning stages.
- Streamlined communication among team members for increased efficiency and collaboration during events.
- Cultivated aclient-focused approach among team members, resulting in high customer satisfaction and loyalty.
Head Barista
Wise Monkey Cafe
06.2020 - 09.2023
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Ensured compliance with health code regulations by maintaining strict cleaning protocols within the café.
- Optimized workflow processes for increased productivity during peak hours, minimizing wait times for customers.
- Assisted in marketing strategies that resulted in increased foot traffic during slower periods of business operation.
Team Leader
Garbo's Grill
11.2019 - 03.2020
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Maintained accurate records of purchase orders, invoices, and other relevant documentation for easy retrieval and reference.
- Followed company policies and procedures regarding cash handling.
- Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
Education
Bachelor's - Management Majoring in Events
University of Technology Sydney
Sydney, NSW05.2024
Diploma - Business
UTS College
Sydney, NSW12.2022
Skills
- First Aid Training
- Event Setup and Breakdown
- Food and Beverage Experience
- Teamwork and Collaboration
- Excellent Communication
- Training and Mentoring
- Safety processes and procedures
- People Management
Certification
RSA
RCG
First Aid
Timeline
Event Team Leader
The Boathouse Group
02.2023 - Current
Head Barista
Wise Monkey Cafe
06.2020 - 09.2023
Team Leader
Garbo's Grill
11.2019 - 03.2020
Bachelor's - Management Majoring in Events
University of Technology Sydney
Diploma - Business
UTS College
Similar Profiles
Zarina NestelZarina Nestel
Floor Staff Member at The Boathouse GroupFloor Staff Member at The Boathouse Group
Alexander ToddAlexander Todd
Bartender/Waitstaff/Allrounder at The Boathouse GroupBartender/Waitstaff/Allrounder at The Boathouse Group
Ruby StokesRuby Stokes
Barista and Bartender at Boathouse GroupBarista and Bartender at Boathouse Group