Hayden Gifford
Croydon Park,NSW
Summary
Dynamic professional with a proven track record at Dimeo Cleaning Services, excelling in roles from Customer Care Representative to Business Analyst. Leveraged teamwork and Microsoft Office expertise to drive growth, exceed targets, and enhance customer satisfaction. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
Dimeo Cleaning Services
09.2023 - 09.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Area Manager - Branch
Dimeo Cleaning Services
02.2023 - 09.2023
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular site inspections to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Business Analyst
Dimeo Cleaning Services
08.2022 - 02.2023
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Conducted market research to identify opportunities for growth and expansion, leading to new business initiatives.
- Author and update internal and external documentation, and formally initiate and deliver requirements and documentation.
- Develop strategies to penetrate new market segments, analysing customer profiles and needs.
Commercial Cleaner
Dimeo Cleaning Services
06.2022 - 08.2022
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
Junior Business Analyst
Dimeo Cleaning Services
12.2020 - 08.2021
- Conducted market research to identify opportunities for growth and expansion, leading to new business initiatives.
- Author and update internal and external documentation, and formally initiate and deliver requirements and documentation.
- Develop strategies to penetrate new market segments, analysing customer profiles and needs.
Education
Certificate IV - Business
Angus Knight Institute
Sydney, NSW06.2024
High School Diploma -
Sydney Secondary College - Blackwattle Bay Campus
Glebe, NSW09.2020
Skills
Teamwork and Collaboration
Microsoft Office
Call center experience
Problem Resolution
Sales and Upselling
Timeline
Customer Care Representative
Dimeo Cleaning Services
09.2023 - 09.2024
Area Manager - Branch
Dimeo Cleaning Services
02.2023 - 09.2023
Business Analyst
Dimeo Cleaning Services
08.2022 - 02.2023
Commercial Cleaner
Dimeo Cleaning Services
06.2022 - 08.2022
Junior Business Analyst
Dimeo Cleaning Services
12.2020 - 08.2021
Certificate IV - Business
Angus Knight Institute
High School Diploma -
Sydney Secondary College - Blackwattle Bay Campus
Similar Profiles
Rolando Fernandez SalcidoRolando Fernandez Salcido
Office Cleaner at Dimeo Cleaning ServicesOffice Cleaner at Dimeo Cleaning Services
Sarika KarariyaSarika Karariya
Commercial Cleaner at Dimeo Cleaning ServicesCommercial Cleaner at Dimeo Cleaning Services
R. M. I. Sudewa BandaraR. M. I. Sudewa Bandara
Commercial Cleaner at Dimeo Cleaning ServicesCommercial Cleaner at Dimeo Cleaning Services
Ajbin ThingAjbin Thing
Stock Manager at Dimeo Cleaning ServicesStock Manager at Dimeo Cleaning Services
Michelle CullenMichelle Cullen
Local Area Coordinator Team Leader at SSILocal Area Coordinator Team Leader at SSI