Summary
Overview
Work History
Education
Skills
Certification
Languages
References
ADDITIONAL SKILLS
WHY ME?
Timeline
Generic

HAYDEN HAMILTON

Bruce,ACT

Summary

Dynamic professional with extensive experience at Canberra Labor Club, excelling in gaming and hospitality operations. Proven track record in customer service and conflict resolution, adept at managing cash transactions and ensuring compliance. Strong leadership skills honed in the ADF, coupled with a commitment to delivering tailored solutions and maintaining high standards.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Attendant

Canberra Labor Club
Belconnen
03.2022 - Current
  • Deliver high-standard service in a fast-paced gaming and hospitality venue, managing bar, gaming, and reception duties.
  • Handle large cash transactions, ensuring secure processing and compliance with gaming regulations.
  • Address patron complaints professionally, de-escalating conflicts and maintaining a safe environment.
  • Trained in RSA and RSG, with a strong understanding of liquor licensing and responsible gambling protocols.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Operated cash registers efficiently to process payments from customers.
  • Maintained records of customer interactions and transactions using computerized systems.

Customer Relations and Financial Broker

Nectar Mortgages
06.2022 - 11.2024
  • Provided tailored financial solutions, demonstrating strong communication and problem-solving skills.
  • Built trust with clients through active listening and adherence to ethical standards (Certificate IV in Mortgage Brokering).
  • Conducted due diligence when considering new products or services for the firm's offerings.
  • Provided comprehensive portfolio reviews to clients on a regular basis.
  • Identified potential areas where additional training is required for staff members.
  • Maintained records of all transactions conducted on behalf of customers.
  • Reviewed account documents prior to submitting them for processing.
  • Supported product development efforts by providing feedback on proposed ideas or solutions.

Logistics Distribution Operator

Royal Australian Army Ordnance Corps (ADF)
02.2021 - 02.2022
  • Coordinated supply chains and distribution operations under high-pressure conditions, ensuring timely delivery of critical resources.
  • Managed inventory, financial records, and hazardous goods compliance.
  • Leadership: Supervised teams in field operations, emphasising teamwork, safety, and precision.
  • Maintained cleanliness of work area by sweeping floors, removing debris, and organizing supplies.
  • Monitored inventory levels, restocked shelves as needed, and reported discrepancies to supervisor.
  • Utilized computer software applications such as Microsoft Office Suite, Outlook Express.
  • Followed safety regulations while operating material handling equipment such as forklifts.

Education

Certificate IV - Finance & Mortgage Brokering

AAMC

Bachelor of Science - Psychology

University of Canberra
Canberra, ACT

Skills

  • Gaming & Hospitality Operations – Hands-on experience in licensed venues (Belconnen Labor Club), handling cash, compliance, and patron management
  • Team Leadership – Led logistics teams in the ADF; trained in resilience, conflict resolution, and operational planning
  • Customer Service & Conflict Resolution – Managed diverse clientele in hospitality and finance, resolving complex queries with empathy
  • Compliance & Reporting – Adept at adhering to legislative requirements (RSA, RSG, WH&S) and completing accurate documentation
  • Flexible Roster Management – Available for shifts including nights, weekends, and public holidays
  • Team leadership
  • Problem solving
  • Time management

Certification

  • RSA & RCG Certifications – Current
  • ADF Training – Kapooka (1RTB) & IETs Bandiana: Logistics, WH&S, first aid, and crisis management.
  • Ongoing psychology studies – enhancing understanding of human behavior and decision-making
  • Currently undergoing First Aid Qualification
  • Currently undergoing GCO training

Languages

Languages: Clear verbal communication; adept at engaging with multicultural patrons.

References

References available upon request.

ADDITIONAL SKILLS

  • Tech Proficiency: Experience with gaming systems, financial software, and reporting tools.
  • Professional Presentation: Impeccable grooming and demeanour, aligned with venue standards.
  • A full list of my skills and qualification that I earned during my time in defence are listed in an additional document that I have provided.

WHY ME?

  • Resilient and adaptable, with a proven ability to thrive in dynamic environments (ADF, hospitality, finance).
  • Hands-on leader who inspires teams to deliver exceptional service while ensuring compliance.
  • Passionate about creating positive guest experiences and contributing to venue success.

Timeline

Customer Relations and Financial Broker

Nectar Mortgages
06.2022 - 11.2024

Customer Service Attendant

Canberra Labor Club
03.2022 - Current

Logistics Distribution Operator

Royal Australian Army Ordnance Corps (ADF)
02.2021 - 02.2022

Certificate IV - Finance & Mortgage Brokering

AAMC

Bachelor of Science - Psychology

University of Canberra

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HAYDEN HAMILTON