Hayden-Jade Sergeant
Brisbane,QLD
Summary
Experienced in customer service and food preparation, demonstrating effective communication and conflict resolution skills in a fast-paced environment. Responsibilities included informing customers about daily specials, preparing beverages according to company standards, and maintaining cleanliness and organization within the restaurant. Successfully managed inventory by restocking supplies and adhering to health department regulations, ensuring compliance with safety guidelines. Proven ability to resolve customer complaints professionally while providing a positive atmosphere for guests.
Overview
2
2
years of professional experience
Work History
Crew Member
Fish on Drew’s
Loganholme, QLD
04.2023 - Current
- Informed customers about daily specials in an engaging manner.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Restocked kitchen supplies including food products and cleaning supplies
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Answered phone calls, served food and took orders promptly as well as provide accurate information about menu items or prices while keeping engaging attitude and magnetic energy
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Resolved customer complaints in a professional manner.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Adhered to health department regulations regarding food handling procedures.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Maintained an organized work area to ensure efficient operations.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Served food quickly for positive guest experiences.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
Education
Business
Shailer Park State Highschool
Shailer Park Marketing Management And Research
Shailer Park State Highschool
Shailer Park Furnishing And Design
Shailer Park State Highschool
Shailer Park Workplace Health And Safety
Shailer Park State Highschool
Shailer Park Skills
- Customer service
- Food preparation
- Cash handling
- Safety compliance
- Team collaboration
- Inventory management
- Time management
- Conflict resolution
- Quality control
- Effective communication
- Attention to detail
- Positive attitude
- Tool and equipment use
- Cleaning and sanitizing
- Clear communication
- Salesmanship
- Positive company representation
- Multitasking and organization
- Willingness to learn
- Interactive communication skills
Timeline
Crew Member
Fish on Drew’s
04.2023 - Current
Business
Shailer Park State Highschool
Marketing Management And Research
Shailer Park State Highschool
Furnishing And Design
Shailer Park State Highschool
Workplace Health And Safety
Shailer Park State Highschool