Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Hayden Kelly

Sids Bottleo
Dubbo,NSW
1
Certification
3
years of professional experience

Dynamic Customer Service Representative with a proven track record at Dubbo Pet and Stock Feeds, excelling in problem resolution and relationship building. Leveraged CRM software to enhance customer interactions, resulting in increased loyalty. Skilled in active listening and critical thinking, consistently delivering effective solutions in high-pressure environments.

Work History

Customer Service Representative

1 Year 3 Months
Sids Bottleo | 05.2025 - Current
  • Assisted customers with inquiries, ensuring accurate information delivery and prompt resolution of issues.
  • Handled customer complaints, employing active listening to understand concerns and provide effective solutions.
  • Processed transactions efficiently, maintaining attention to detail in cash handling and inventory management.
  • Collaborated with team members to enhance service quality and streamline operations for improved customer satisfaction.

Customer Service Representative

6 Months
Dubbo Pet and Stock Feeds | 09.2024 - 03.2025
  • Utilized CRM software to track customer interactions, ensuring timely follow-up on unresolved issues.
  • Trained new staff on company policies and procedures, fostering a collaborative team environment for optimal performance.
  • Implemented feedback mechanisms to gather customer insights, informing service improvements and operational adjustments.
  • Developed product knowledge expertise, enabling effective communication of benefits and features to customers during interactions.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Laborer

1 Year 1 Month
Fletchers Dubbo | 03.2023 - 04.2024
  • Operated heavy machinery to assist with site preparation and material handling.
  • Maintained cleanliness and organization of work areas to ensure safety compliance.
  • Collaborated with team members to efficiently complete daily project tasks.
  • Assisted in loading and unloading materials for construction projects.

Education

High School Diploma

Senior Campus | Dubbo, NSW | 10.2022

High School Diploma

Delroy | Dubbo, NSW | 12.2020

Skills

Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building

Certification

White card current

Forklift license current

RSA current

RSG current

Timeline

Customer Service Representative

Sids Bottleo
05.2025 - CurrentRead More

Customer Service Representative

Dubbo Pet and Stock Feeds
09.2024 - 03.2025Read More

Laborer

Fletchers Dubbo
03.2023 - 04.2024Read More

Senior Campus

High School Diploma
Read More

Delroy

High School Diploma
Read More
Hayden Kelly