Summary
Overview
Work History
Education
Skills
Timeline
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Hayden Kirby

Pimpama

Summary

Dynamic sales professional with proven expertise at Wurth in expanding customer bases and enhancing client relationships. Skilled in CRM software and cold calling, I excel in customer retention and objection handling, driving repeat business through trust and effective communication. Committed to delivering exceptional service and achieving sales goals.

Overview

11
11
years of professional experience

Work History

Sales Representative

Wurth
09.2024 - Current
  • Expanded customer base through cold calling, networking, and relationship building.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.

Truck Driver

Fetch Logistics
05.2023 - 09.2024
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.

Assistant Manager

Norfolk Tavern
12.2022 - 05.2023
  • Assisted in managing daily operations, ensuring smooth service delivery and guest satisfaction.
  • Coordinated staff schedules, optimizing workforce efficiency to meet peak demand periods.
  • Trained new employees on standard operating procedures and customer service best practices.
  • Monitored compliance with health and safety regulations, fostering a safe dining environment.
  • Developed promotional strategies to enhance customer engagement and boost sales initiatives.

Truck Driver

Fetch Logistics
06.2020 - 12.2022
  • Operated commercial vehicles safely and efficiently, adhering to traffic regulations and company policies.
  • Conducted pre-trip inspections to ensure vehicle safety and compliance with DOT regulations.
  • Managed delivery schedules, optimizing routes for timely arrivals and customer satisfaction.
  • Maintained accurate logs of deliveries and vehicle maintenance per regulatory requirements.

Sales Representative

Linkform PTY LTD
01.2019 - 06.2020
  • Conducted outbound calls to engage potential customers and promote products.
  • Utilized CRM software to track interactions and manage customer relationships effectively.
  • Developed persuasive scripts that improved call engagement and conversion rates.
  • Collaborated with management to refine marketing approaches based on customer feedback.

Delivery Driver

Domino's Pizza
05.2016 - 11.2018
  • Delivered pizzas efficiently while ensuring adherence to safety and quality standards.
  • Managed cash transactions accurately, providing excellent customer service during deliveries.
  • Navigated routes effectively to optimize delivery times and enhance customer satisfaction.
  • Resolved customer complaints professionally, enhancing overall service experience.

Retail Sales Associate

Home Timber & Hardware
05.2014 - 03.2017
  • Assisted customers with product selection and provided expert knowledge on merchandise.
  • Processed transactions efficiently using point-of-sale systems, ensuring accuracy and prompt service.
  • Maintained organized sales floor by restocking items and implementing visual merchandising strategies.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

No Degree -

Blue Mountains Grammar School
Wentworth Falls, NSW

Skills

  • Customer service
  • Customer relations
  • Sales expertise
  • Product and service knowledge
  • Customer retention
  • Objection handling
  • Cold calling
  • CRM proficiency
  • Lead generation

Timeline

Sales Representative

Wurth
09.2024 - Current

Truck Driver

Fetch Logistics
05.2023 - 09.2024

Assistant Manager

Norfolk Tavern
12.2022 - 05.2023

Truck Driver

Fetch Logistics
06.2020 - 12.2022

Sales Representative

Linkform PTY LTD
01.2019 - 06.2020

Delivery Driver

Domino's Pizza
05.2016 - 11.2018

Retail Sales Associate

Home Timber & Hardware
05.2014 - 03.2017

No Degree -

Blue Mountains Grammar School

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Hayden Kirby