Hayden Lasslett
Melbourne,Australia
Summary
Enthusiastic and hardworking individual with a strong background related to customer service. I am skilled in communication, problem-solving, and building positive relationships with customers in the business to ensure their satisfaction. I am dependable, adaptable, and committed to creating a welcoming experience for everyone, while effectively resolving issues. I am eager to contribute to a dynamic team and uphold high standards of service. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious, with a strong work ethic, and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Kmart
Retail Assistant
Footscray, VIC
03.2024 - 07.2024
- Assisted in the organization of merchandise, ensuring products were presented attractively and were easy to find.
- Developed a strong knowledge of store products, including features, benefits, and promotions, to effectively assist
- customers and make recommendations.
- Maintained a clean, organized, and well-stocked sales floor, adhering to store policies and health and safety guidelines.
- Handled customer inquiries and resolved issues or complaints in a professional and timely manner.
- Assisted with inventory management, including restocking shelves and updating inventory records.
- Promoted store promotions and special offers, to boost sales and enhance their shopping experience.
Guzman Y Gomez
Crew Member
Burnside, VIC
02.2022 - 08.2022
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Updated and maintained databases with current information.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Scrap Metal
Melton Scrap Metals
Melton, VIC
01.2019 - 02.2021
- Assisted customers with sales and trades, ensuring their needs were met with detailed attention, and demonstrating strong customer service skills.
- Efficiently sorted and organized various metals into designated piles, showcasing excellent organizational skills.
- Carefully sorted different types of metals, applying strong attention to detail.
- Utilized thorough knowledge of different types of metals and recycling processes to assist in sorting and customer interactions.
- Implemented recycling processes and maintained an understanding of the environmental impact of proper metal disposal.
- Interacted with customers, providing necessary information clearly and effectively, highlighting strong communication skills.
- Collaborated with colleagues to manage tasks and maintain a productive work environment, demonstrating strong teamwork abilities.
- Managed tasks efficiently in a dynamic and busy setting, ensuring timely completion of duties through effective time management.
- Updated and maintained databases with current information.
Education
Cert 2 in Building and Construction - Carpentry Pre-Apprenticeship
Victoria University Werribee
Werribee12.2024
VCE -
Gilson College
Taylors Hill, Victoria12.2023
Skills
- Customer Service
- Order Processing
- Payment Handling
- Dessert Preparation
- Panini Preparation
- Menu Knowledge
- Quality Assurance
- Problem solving
- Critical thinking
- Relationship building
- Calm under pressure
- Written communication
- Training & Development
- Problem resolution
- Organization
- Organizational skills
- Quality assurance
- Health and Safety Compliance
- Conflict Resolution
- Inventory Management
- Active Listening
- Customer service
- Communication Skills
- Sales Promotion
- Upselling
- Cleaning
- Cashier Management
- Team collaboration
Certification
- Learners Permit Drivers License (100+ Hours)
- PROVIDE BASIC EMERGENCY LIFE SUPPORT CA
(HLTAID010) - (20)
10/03/2023-10/03/2023
PROVIDE CARDIOPULMONARY RESUSCITATION CA
(HLTAID009) - (20)
10/03/2023-10/03/2023
PROVIDE FIRST AID CA
(HLTAID011) - (20)
10/03/2023-10/03/2023
Personal Traits
- Safety Conscious
- Punctuality
- Hard working
- Problem Solving
- Never Cuts corners
- Persistent
- On time
- Listening
Affiliations
Multiple basketball champion awards 2019-2023
Basketball Star Academy Head Coach/Supervising Coach (2024–Present)
Developing and implementing age-specific training programs for both individuals and other team members: Create tailored action plans and training schedules for different age groups, ensuring developmental appropriateness and effectiveness
• Leadership and team management: Oversee and manage groups of young athletes, fostering teamwork, discipline, and sportsmanship, while addressing individual needs Providing feedback to team members on the implementation and execution of training programs
• Performance tracking and improvement: Monitor and assess the progress of each athlete, providing feedback and adjustments to training plans to enhance their skills and performance
• Parental and stakeholder communication: Maintain open lines of communication with parents and other stakeholders, providing updates on progress, addressing concerns, and organizing events
References
References available upon request.
Timeline
Kmart
Retail Assistant
03.2024 - 07.2024
Guzman Y Gomez
Crew Member
02.2022 - 08.2022
Scrap Metal
Melton Scrap Metals
01.2019 - 02.2021
Cert 2 in Building and Construction - Carpentry Pre-Apprenticeship
Victoria University Werribee
VCE -
Gilson College
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