Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathryn L'Estrelle

South Grafton

Summary

Hospitality professional committed to delivering outstanding guest experiences. Known for the ability to manage multiple tasks efficiently and seamlessly adapt to changing needs. Strong focus on team collaboration and achieving high standards, leveraging skills in communication and customer service. With a demonstrated ability to handle diverse tasks, including front desk operations and event/meal service coordination.

Overview

32
32
years of professional experience

Work History

Hospitality Team Member

Frank Whiddon Masonic Homes of NSW
04.2022 - Current
  • Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
  • Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Participated in ongoing training programs aimed at enhancing hospitality skills which subsequently improved performance levels.
  • Facilitated efficient communication between various departments through regular meetings and updates, fostering teamwork among staff members.
  • Ensured all safety protocols were followed within the hotel premises, minimizing potential risks to guests'' wellbeing.

Motel Manager

Quality Inn Hotel Groups
06.2008 - 06.2021
  • Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
  • Improved guest satisfaction by implementing efficient check-in and check-out procedures.
  • Coordinated events held at the motel facility, ensuring seamless execution of special occasions that met clients'' expectations.
  • Managed daily operations for better customer service and increased revenue.
  • Conducted regular property inspections to address maintenance issues promptly, maintaining a well-kept appearance for the motel.

Duty Manager

Rooty Hill RSL
04.1993 - 06.2004
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.

Education

Certificate III In Hospitality (Catering) - Hospitality

Western Sydney Insititute of Tafe
Sydney, NSW
01-2003

Diploma of Hospitality Managment - Hospitality

Western Sydney Institute Of Tafe
Sydney, NSW
11-2001

High School Cetificate -

San Clemente High School
Mayfield NSW
01-1983

Skills

  • Food safety awareness
  • Reliability and punctuality
  • Initiative and Self-motivation
  • Strong teamwork
  • Customer service focus
  • Professional appearance
  • Housekeeping standards
  • Problem-solving skills

Timeline

Hospitality Team Member

Frank Whiddon Masonic Homes of NSW
04.2022 - Current

Motel Manager

Quality Inn Hotel Groups
06.2008 - 06.2021

Duty Manager

Rooty Hill RSL
04.1993 - 06.2004

Certificate III In Hospitality (Catering) - Hospitality

Western Sydney Insititute of Tafe

Diploma of Hospitality Managment - Hospitality

Western Sydney Institute Of Tafe

High School Cetificate -

San Clemente High School
Kathryn L'Estrelle