HAYDEN MCCLOUD
Wadeye,NT
Summary
Currently living and working full time in the remote community of Wadeye. I’m looking to expand, develop and learn new skills as I move forward in life. I’m a hard worker who is always on time and always the last one to leave. I take pride in the work to make sure other staff/employees are safe when walking into the workspace.
Professional cleaner with strong focus on maintaining high standards and delivering consistent results. Known for effective team collaboration and adaptability to changing needs. Skilled in sanitizing, organizing, and using cleaning equipment. Reliable, hardworking, and always ready to meet demands of job.
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
6
6
years of professional experience
Work History
Team Leader, Custodian
Thammur Development Corporation
07.2024 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Performed cleaning techniques by thoroughly vacuuming clean room area, removing trash and bio-hazard materials and mopping walls, ceilings and floors.
- Used time management and efficient cleaning methods to meet deadlines.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Trained new team members by relaying information on company procedures and safety requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Customer Service Representative
Muimbatha Tribal Development Corporation
12.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
- Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and vouches; ensuring accuracy in all transactions.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
DISH HAND
Townsville Brewing
03.2023 - 09.2023
- Kept kitchen areas neat and clean by removing trash and organizing supplies
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands
- Delivered washed dishes to various stations throughout restaurant to help team stay productive and focused on customer needs
- Stored dishes, utensils and kitchen equipment in proper locations
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots and items used often by kitchen staff
DISH HAND
The Ville Resort-Casino
03.2021 - 05.2023
- Kept kitchen areas neat and clean by removing trash and organizing supplies
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots and items used often by kitchen staff
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs
- Followed supervisor instructions to complete tasks on time
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health
CLEANER
Billabong Hotel
02.2019 - 05.2020
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols
- Removed trash, debris and other waste materials from premises
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance
- Used time management and efficient cleaning methods to meet deadlines
- Handled equipment, chemicals, and materials properly and with caution
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings
- Confirmed all cleaning tools and equipment were stored properly after use
AVOCADO PICKER
Ozzy Orchard
10.2018 - 01.2019
- Picked and arranged fruit following specified instructions
- Selected fruit to be harvested by studying size, shape, and color
- Removed and discarded damaged fruits to improve harvest quality
- Harvested high volumes of ripe, quality fruits from fields and orchards
- Quality-assured picked fruits to meet company and industry standards
- Loaded and unloaded fruit boxes with care to maintain quality and condition
- Utilized appropriate tools to pick and trim fruits to quality standards
- Maintained safe work environment with standards of food and human safety regulated by Health Department
- Operated machinery and equipment safely and responsibly, minimizing risk
Skills
- Quality Control
- Supply Restocking
- Troubleshooting Skills
- Safety Awareness
- Cleaning Procedures
- Machine Operation
- Cleaning and Sanitizing
- Kitchen Equipment Use
- Chemical Use/ Handling
- Complex Problem-Solving
- Cleaning and sanitizing
- Housekeeping
Timeline
Team Leader, Custodian
Thammur Development Corporation
07.2024 - Current
Customer Service Representative
Muimbatha Tribal Development Corporation
12.2023 - 07.2024
DISH HAND
Townsville Brewing
03.2023 - 09.2023
DISH HAND
The Ville Resort-Casino
03.2021 - 05.2023
CLEANER
Billabong Hotel
02.2019 - 05.2020
AVOCADO PICKER
Ozzy Orchard
10.2018 - 01.2019
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