Hayden Mcdonald
Cairns,QLD
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Always aim higher there's no such thing as perfect and love trying new things and learning new ways to complete tasks.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Manager
Hungry Jacks
Cairns Westcourt
01.2022 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
Crew Member
McDonald's Restaurant
Innisfail, QLD
06.2017 - 11.2021
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
Education
QCE - Biology, Physical Education, Mathematics, English,
Good Counsel College - Innisfail
Innisfail, QLD11.2020
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Manual handling
- Computer work
Certification
Certificate 3 in fitness
Certificate 3 in health
Certificate 2 in volunteering
Certificate 3 in retail and food handling
Certificate 2 in cash handling.
Timeline
Shift Manager
Hungry Jacks
01.2022 - Current
Crew Member
McDonald's Restaurant
06.2017 - 11.2021
QCE - Biology, Physical Education, Mathematics, English,
Good Counsel College - Innisfail