Hayden Munro
3 The Grange, Nerang, Gold Coast,Qld
Summary
I have strong abilities in Sales Management and Customer Service, can problem solve and think well on my feet. I'm a hardworking, professional that displays great attention to detail.
I know I would be a valuable asset to your company.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
Storage King
Auckland
09.2022 - 04.2024
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes, ensuring efficient workflow throughout the organization.
- Ensured compliance with regulatory requirements/industry standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Grew the business by 14% in 9 months. Combating negative growth due to a new major competitor opening 300m away. This had been rarely seen.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw marketing initiatives, increasing brand awareness and sales.
Business Development Manager
The Sound Store
Auckland
06.2019 - 07.2022
- Delivery of professional proposals for client tender
- Marking up of architectural plans for estimation and quotation
- Assisting in marketing and sales strategies
- Meeting with suppliers, negotiating deals, ordering inventory and managing any aged stock issues with our suppliers
- Assisting the Owner with operations and procedures
- Strategic planning and implementation.
Account Manager B2B
Wildash Audio Systems
Auckland
07.2014 - 04.2019
- Represented six major consumer electronics brands nationally
- Managed an existing client base and expanded the dealer network substantially
- Delivered presentations and training to the dealer network
- Daily, Weekly and monthly reporting and market analysis
- Consistently achieved or exceeded targets set by management
- High level of technical knowledge - Technical support for dealer network and their clients
- Assisted in marketing initiatives and SWOT Analysis studies
- Achieved high success rate cold calling and networking
- Lenbrook Academy Training - Pickering Canada
- CEDIA Training, CME Networking - Denver Colorado.
Sales Manager
Strawberry Sound
Auckland
09.2013 - 05.2014
- Managed a small team of sales and installation staff
- Project managed large scale projects
- Developed strong relationships with clients and contractors
- Delivered professional proposals for client tender
- Successfully secured a number of key accounts
- Compiled reports and managed CRM software
- Maintained all business operations/practices to a very high standard.
Education
School Certificate - <ul><li>Math</li><li>English</li><li>Science</li></ul>
Otago Boys High School
Skills
- Goal-driven
- Motivated
- High standards
- Results driven
- Planning
- Organisational skills
- Attention to detail
- Innovative problem-solver
- Workable solutions
- Resolved complaints positively
- Resourceful team player
- Building trusting relationships
- Staff Development
- Operations Management
- Business Development
- Marketing
- Project Management
- MS Office
Certification
- ASBC Sales Certificate modules 2003 (Australia)
- Lenbrook Academy Certification (Canada)
- CEDIA Certification (New Zealand)
References
Available upon request
Timeline
Manager
Storage King
09.2022 - 04.2024
Business Development Manager
The Sound Store
06.2019 - 07.2022
Account Manager B2B
Wildash Audio Systems
07.2014 - 04.2019
Sales Manager
Strawberry Sound
09.2013 - 05.2014
School Certificate - <ul><li>Math</li><li>English</li><li>Science</li></ul>
Otago Boys High School
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