Hayden O’Rourke

Key accountabilities

• Generate and update electronic incident messages.
• Receive and broadcast Police radio messages for routine and emergency incidents.
• Answer and process both urgent and non-urgent telephone calls.
• Managed crisis communications, effectively mitigating potential reputational damage.
• Co-ordinate and monitor the response of Police to incidents and maintain radio support, ensuring sufficient resources are contacted.
• Notify the Duty Operations Inspector (DOI) or Shift Supervisor of all events which are serious, unusual or newsworthy.
• Utilise computer based dispatch systems to record broadcasting and acknowledgement times, divert or duplicate messages and respond to incoming messages.
• Monitor the activities of all mobile units, allocated resource and incidents coming within the operator’s span of control.

Key challenges

• Remain calm whilst responding to calls and reports, ensuring that vital information is recorded in order to accurately determine priority and resources required.
• Develop and maintain knowledge and understanding of relevant procedures and protocols regarding the response to calls and jobs to support service delivery and support a culture of safety.

• The Customer Service Attendant (CSA) position is a multi-faceted and multi-skilled position. A CSA is required to become proficient and deliver service excellence across a number of departments as detailed above. As a CSA, you are our Culture Champions and the ‘Face’ of our Club. CSA’s are job proficient and deliver service excellence across all departments of our Club.
• Minimise customer waiting time by greeting or acknowledging guests within 10 seconds.
• Greet each guest in accordance with C.ex values: Integrity, Respect, Precision & Adventure.
• Demonstrate a genuine commitment to exceed Customer Service expectations for both internal & external customers.
• Seek every opportunity to add value to our customer’s experience.
• Maintain a high level of cleanliness and presentation of the workplace at all times.

• The Customer Service Attendant (CSA) position is a multi-faceted and multi-skilled position. A CSA is required to become proficient and deliver service excellence across a number of departments as detailed above. As a CSA, you are the ‘Face’ of our business. CSA’s are job proficient and deliver service excellence across all departments of our Venue.
• Strong product knowledge over a vast array of product lines – focusing on but not limited to Wines, Craft Beers, premix and spirits.
• Exceptional Customer Service.
• Ability to maintain high standards of store presentation.
• Efficient Time Management skills.
• Cash handling experience.
• Merchandising and display experience.
• Up selling and Target Driven.
• Hands on work ethics and Reliability.
• Ability to work autonomously as well as part of a Team.
• Have the ability to build rapport with our valued patrons.
• High attention detail.
• Physically able to perform manual handling duties.

• The role of patrolling members is to actively monitor the aquatic and beach environment and ensure the safety of those on the beach.
• Providing advice and assistance to members of the public.
• Using and caring for all equipment.
• Undertaking rescues and ensuring safety on the beach.
• Performing first aid and providing patient care in emergency situations.
• Interacting in a friendly manner with members of the public whilst ensuring their safety.