Hayden Potts

Increased event bookings by developing and maintaining strong relationships with clients and vendors, Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues, Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times, Improved revenue generation by creating unique event packages tailored to the needs of different client segments, Ensured smooth execution of events by coordinating logistics, catering, audio-visual equipment, and other essential services, Negotiated favourable contracts with suppliers to reduce costs while maintaining high-quality products and services for events, Implemented comprehensive risk management strategies to minimize potential liabilities related to health and safety regulations, alcohol service policies, etc, Facilitated seamless transitions between events by efficiently managing setup and breakdown processes for each engagement held at the venue, Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly, Coordinated with cross-functional teams to ensure seamless event execution, leading to positive guest experiences and strong client relationships, Increased repeat business by consistently providing exceptional customer service to clients throughout the planning process, event execution, and post-event followup., Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking, Assisted in recruiting, hiring and training of team members, Implemented business strategies, increasing revenue and effectively targeting new markets.

Enhanced client employability by developing customized job search strategies and providing effective resume writing assistance, Collaborated with local employers to create employment opportunities for disabled clients, fostering strong relationships within the community, Implemented comprehensive vocational assessments to identify client strengths, skill sets, and career interests, enabling the development of tailored employment plans, Provided ongoing support and coaching to clients during their job search process, resulting in successful employment placements, Organized workshops and training sessions focusing on essential skills like interviewing techniques, workplace etiquette, and conflict resolution, leading to increased client confidence in navigating the job market, Navigated complex disability benefits systems on behalf of clients, assisting them in understanding their rights and ensuring that employment goals did not conflict with financial assistance programs, Provided ongoing support to employed clients through regular check-ins, addressing any workplace issues or concerns as they arose to maintain stable employment, Enhanced team productivity by delegating tasks effectively and overseeing daily workflow, Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants,Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly, Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans, Defined clear targets and objectives and communicated to other team members.

Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service, Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within Journeys, Managed staff schedules and maintained adequate coverage for all shifts, Motivated staff to perform at peak efficiency and quality, Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty, Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings, Developed strong vendor relationships, securing cost-effective contracts and improving overall service quality.

Managing the daily operations of an Al-a-cart restaurant, buffet restaurant & cafe, Improved customer satisfaction by implementing innovative food and beverage menu options, Streamlined operations through regular review of processes and implementation of best practices, Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers, Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations, Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth, Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals, Maintained compliance with industry standards regarding alcohol service guidelines by regularly updating staff training and certifications, Negotiated contracts with vendors, securing high-quality services at competitive prices, Coordinated cross-functional teams to address logistical challenges in a timely manner, preventing potential issues from escalating into larger problems, Established positive relationships with clients through clear communication and understanding their needs, fostering long-term partnerships for repeat business opportunities.