Hayden Santavenere
Wallan,VIC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Aiming to take the next step in changing career paths to develop myself further.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Woolworths Supermarket
Kalkallo, VIC
01.2024 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Grocery Supervisor
Woolworths Supermarket
Epping, VIC
05.2019 - 10.2023
- Reduced employee turnover rate by fostering a supportive work environment and providing ongoing training opportunities.
- Improved customer satisfaction by addressing concerns promptly and providing exceptional service.
- Promoted sales growth by creating eye-catching merchandise displays and implementing promotional strategies.
- Increased cross-departmental collaboration through regular communication with fellow supervisors about shared goals and initiatives.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Production Worker
Beckwith Iron And Steel Foundry
Coburg, VIC
08.2020 - 06.2021
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Supported cross-functional teams in executing complex projects, contributing valuable insights into the manufacturing process optimization strategies.
Customer Service Supervisor
Woolworths Supermarket
Epping, VIC
06.2008 - 06.2017
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Education
No Degree - Cyber Security
Latrobe University
Bundoora, VIC12.2025
Bachelor of Science - Geological And Earth Sciences
University of New England
Armidale, NSW10.2020
No Degree - Metal Fabrication And Engineering
Melbourne Polytechnic
Heidelberg, VIC08.2020
Certificate II in Jewelr Making And Precious Metal - Jewelry And Metalsmithing
Melbourne Polytechnic
Fairfield, VIC09.2016
High School Diploma -
Greensborough College
Greensborough, VIC11.2010
Skills
Problem solving
Adaptability
Management/delegation
Customer service and relations
Computer application and digital proficiency
Strong communication
Strategy planning
Conflict resolution
Data entry/inventory management
Money handling
Team building and cohesion
Time management
Timeline
Assistant Manager
Woolworths Supermarket
01.2024 - Current
Production Worker
Beckwith Iron And Steel Foundry
08.2020 - 06.2021
Grocery Supervisor
Woolworths Supermarket
05.2019 - 10.2023
Customer Service Supervisor
Woolworths Supermarket
06.2008 - 06.2017
No Degree - Cyber Security
Latrobe University
Bachelor of Science - Geological And Earth Sciences
University of New England
No Degree - Metal Fabrication And Engineering
Melbourne Polytechnic
Certificate II in Jewelr Making And Precious Metal - Jewelry And Metalsmithing
Melbourne Polytechnic
High School Diploma -
Greensborough College