Summary
Overview
Work History
Education
Skills
Keyskillsattributes
References
Timeline
Generic

Hayden Smith

Maidstone,VIC

Summary

Operations Supervisor with extensive experience in the transport and logistics industry for over 10 years. Successfully managed and motivated teams for over 2 years. Instrumental in enhancing productivity and efficiency through effective daily operations management in current role. Current duties include improving service processes, overlooking operational tasks and staff members,, and fostering a positive team environment. Strong communicator with a focus on training and mentoring staff to exceed performance goals and consistently deliver high-quality service.

Overview

11
11
years of professional experience

Work History

Operations Supervisor

Team Global Express (AIR & ROAD)
05.2022 - Current
  • Supervising all activities and resources associated with operational duties
  • Plan and coordinate daily tasks &activities
  • Maintaining and managing all safety procedures and reporting any identifiable incidents & hazards
  • Holding daily team meetings to discuss safety topics, operational changes/ requirements for the day, expectations and or shift changes
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, & safety standards.
  • Fostering a positive work environment and addressing employee concerns promptly.
  • Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
  • Promoting a culture of continuous improvement, leading to enhanced operational workflows and staff satisfaction.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Holding weekly team meetings to discuss progress, challenges & any items staff members need support with.

Fright Solutions Investigator

Toll Global Express Parcels (AIR & ROAD)
06.2018 - Current
  • Documented findings and prepared detailed reports.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for customers.
  • Promoted positive member relations through providing excellent customer service.
  • Increased customer satisfaction through timely communication and proactive issue resolution.
  • Trained new team members on company policies, procedures, and software tools, ensuring a smooth onboarding process.
  • Tracked orders and notified customers of status or potential delays.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Dockhand/Courier

Toll Global Express Parcels (AIR)
09.2013 - 06.2018
  • Read customer, work and shipping order to determine items to be shipped
  • Match and review purchase orders to packing lists to make sure all required items are included
  • Supported dock management in implementing procedures for improved workflow and staff performance.
  • Collaborated with team members for efficient use of resources and optimal productivity.
  • Facilitated timely loading and unloading of air containers for increased turnaround speed.
  • Trained new employees on job responsibilities, fostering a culture of teamwork and continuous improvement.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.

Education

Victorian Certificate of Education -

Wyndham Central College
Werribee, VIC

Skills

  • Operations Management
  • Performance monitoring
  • Task Delegation
  • Staff Supervision
  • MS Office experience
  • Complaint resolution
  • Salesforce experience
  • Customer service excellence
  • Excellent Communication

Keyskillsattributes

  • Developed high level planning and organizational skills through balancing employment and social activities
  • Worked independently and cooperatively on the development of project plans and associated activities
  • Able to manage multiple assigned work simultaneously to a high standard
  • Ability to communicate clearly and positively using oral, written and interpersonal communication
  • Self-managed, able to work and learn independently.
  • Able to reflect on participation throughout group tasks/projects to improve individual and team participation in future work
  • Engaged ethically and productively in the professional context and with diverse communities and cultures
  • Worked and learned with others from different disciplines and backgrounds to complete group tasks
  • Always taking a positive and friendly approach with co-workers and customers

References

Jarryd Anstey, Global Express Parcels, 11 Steele Way, Tullamarine, VIC, 3045, 0466 088 006

Timeline

Operations Supervisor

Team Global Express (AIR & ROAD)
05.2022 - Current

Fright Solutions Investigator

Toll Global Express Parcels (AIR & ROAD)
06.2018 - Current

Dockhand/Courier

Toll Global Express Parcels (AIR)
09.2013 - 06.2018

Victorian Certificate of Education -

Wyndham Central College
Hayden Smith