Hayden Szczykulski
Trawool,VIC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Retzos Group
04.2016 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Created employee schedules to align coverage with forecasted demands.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Shift Supervisor
Retzos Group
04.2013 - 04.2016
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Restaurant Team Member
Retzos Group
04.2010 - 04.2013
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
Education
High School Diploma -
Seymour College
Seymour, VIC11.2013
Skills
- Employee Scheduling
- Cost Reduction
- Recruiting and interviewing
- Employee Performance Evaluations
- Operations Management
- Product and service knowledge
- Task Delegation
- Staff Development
- Sales Growth
- Money Handling
Timeline
Assistant Manager
Retzos Group
04.2016 - Current
Shift Supervisor
Retzos Group
04.2013 - 04.2016
Restaurant Team Member
Retzos Group
04.2010 - 04.2013
High School Diploma -
Seymour College
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